Managers and Management

Fundamentals of Management

Business
144
Questions
30
True/False
103
Choices
11
Essay
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Questions

Q1
Free

Part of what defines an organization is its purpose.

True/False
expand_more
A) True.
B) False.
Answer:
True

Explanation:
The goals or purpose of an organization define the organization's reason for existing. Without a common purpose, a group of individuals does not qualify as an organization.
Q2
Free

All organizations have a structure that in some ways serves to define and limit the behavior of members of the organization.

True/False
expand_more
A) True.
B) False.
Answer:
True

Explanation:
The structure of an organization, whether formal or informal, defines how organization members interact. For example, a school's informal guidelines might determine how teachers fraternize. A school's formal guidelines might set up rules for interaction between students and teachers.
Q3
Free

In order to be considered a manager, an individual must direct or oversee the work of others.

True/False
expand_more
A) True.
B) False.
Answer:
True

Explanation:
Directing and overseeing work distinguishes managers from nonmanagerial employees. Managers direct and oversee work of others. Nonmanagerial employees have no supervisory responsibilities.
Q4

A manager does not work directly on tasks for the organization.

True/False
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A) True.
B) False.
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Q5

Supervisors and team leaders may both be considered first-line managers.

True/False
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A) True.
B) False.
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Q6

Effectiveness refers to the relationship between inputs and outputs.

True/False
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A) True.
B) False.
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Q7

A goal of efficiency is to minimize output costs while maximizing input costs.

True/False
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A) True.
B) False.
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Q8

Effectiveness refers to the attainment of the organization's goals.

True/False
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A) True.
B) False.
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Q9

Managers who are effective at meeting organizational goals always act efficiently.

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A) True.
B) False.
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Q10

The four contemporary management processes are planning, organizing, leading, and commanding.

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A) True.
B) False.
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Q11

Determining who reports to whom is part of the controlling function of management.

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A) True.
B) False.
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Q12

Providing motivation is part of the controlling function of management.

True/False
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A) True.
B) False.
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Q13

Defining goals is a key part of the organizing function of management.

True/False
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A) True.
B) False.
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Q14

Deciding who will be assigned to which job is a part of the leading function of management.

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A) True.
B) False.
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Q15

Fayol's management processes are completely equivalent to Mintzberg's management roles.

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A) True.
B) False.
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Q16

In Mintzberg's view, the roles of figurehead, leader, and liaison are all interpersonal roles.

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A) True.
B) False.
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Q17

Disturbance handler is one of Mintzberg's interpersonal roles.

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A) True.
B) False.
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Q18

A key difference between Fayol's and Mintzberg's view of management is that Fayol's view was based on empirical observations of managers in action.

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A) True.
B) False.
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Q19

Most people who study management think that Fayol's categories are more useful than Mintzberg's.

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A) True.
B) False.
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Q20

A typical first-level manager spends more of his or her time leading than planning.

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A) True.
B) False.
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Q21

Because profit, or the "bottom line," is not the measure of success for not-for-profit organizations, managers of charitable organizations do not have to concern themselves with the financial aspects of their organizations.

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A) True.
B) False.
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Q22

All managers devote at least some of their time to planning.

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A) True.
B) False.
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Q23

A manager in a large business generally will spend more of her time as a spokesperson and entrepreneur than her counterpart in a small business.

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A) True.
B) False.
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Q24

The political skills of a manager primarily consist of the ability to understand the workings of government and to present information effectively to others in the form of political speechmaking.

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A) True.
B) False.
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Q25

Technical skills involve a manager's ability to think logically and effectively about abstract situations.

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A) True.
B) False.
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Q26

A small business manager in many ways combines the roles of top manager and first-line manager in a large business.

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A) True.
B) False.
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Q27

Today's managers are just as likely to be women as they are men.

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A) True.
B) False.
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Q28

To better understand values and attitudes that are common to all people, a manager may study anthropology.

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A) True.
B) False.
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Q29

The study of economics is useful only to top managers.

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A) True.
B) False.
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Q30

Because management is affected by a nation's form of government, an understanding of political science is important for managers whose organizations do business globally.

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A) True.
B) False.
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Q31

Which of the following is the most accurate statement regarding managers in today's world?

Multiple Choice
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A) There is greater variety of managers with respect to age, ethnicity, and gender than ever before.
B) Managers are found almost exclusively in large corporations that have more than 500 employees.
C) Managers are found almost exclusively in for-profit organizations.
D) More than half of today’s managers are women.
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Q32

An organization is ________.

Multiple Choice
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A) the physical location where people work
B) any collection of people who all perform similar tasks
C) a deliberate arrangement of people to accomplish some specific purpose
D) a group of individuals focused on profit-making for their shareholders
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Q33

All organizations have ________ which define(s) the organization's purpose and reason for existing.

Multiple Choice
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A) limits
B) rules
C) structure
D) goals
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Q34

One of the common characteristics of all organizations is ________ that define(s) rules, regulations, and values of the organization.

Multiple Choice
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A) a set of written bylaws
B) an explicit goal
C) a systematic structure
D) a stated purpose
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Q35

A fraternity is an example of an organization because it is comprised of people who ________.

Multiple Choice
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A) share the same values, traditions, and customs
B) share the same goals and values
C) share goals and function within a common structure
D) function under the same set of rules and regulations
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Q36

Which of the following is a key difference between managerial and nonmanagerial employees?

Multiple Choice
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A) Managerial employees receive higher pay compensation.
B) Nonmanagerial employees have less formal education.
C) Nonmanagerial employees do not oversee the work of others.
D) Managerial employees work longer hours.
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Q37

The primary job of a manager is to ________.

Multiple Choice
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A) make decisions that help an organization grow
B) tackle tasks that are too difficult for nonmanagerial employees
C) coordinate between organization leaders and ordinary employees
D) direct and oversee the work of others
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Q38

The work of a manager ________.

Multiple Choice
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A) is strictly limited to overseeing and monitoring the work of others
B) may involve performing tasks that are not related to overseeing others
C) involves only high-level tasks that require a sophisticated skill set
D) does not involve interaction with nonmanagerial employees
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Q39

Supervisor is another name for which of the following?

Multiple Choice
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A) team leader
B) middle manager
C) first-line manager
D) top manager
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Q40

Which of the following types of managers is responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization?

Multiple Choice
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A) team leader
B) top manager
C) department head
D) project leader
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Q41

Which is an important job responsibility for a middle manager?

Multiple Choice
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A) defining the organization’s long-term goals
B) translating goals defined by top managers into action
C) helping top managers define goals
D) performing tasks that are not related to long-term goals
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Q42

Which of the following identifies a manager who does NOT typically supervise other managers?

Multiple Choice
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A) unit chief
B) shift manager
C) vice president
D) division manager
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Q43

Which of the following is a member of the lowest level of management?

Multiple Choice
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A) a nonmanagerial employee
B) an individual involved in defining the organization’s philosophy
C) a vice president
D) a middle manager
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Q44

All levels of management between the supervisory level and the top level of the organization are termed ________.

Multiple Choice
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A) middle managers
B) first-line managers
C) supervisors
D) team leaders
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Q45

Which of the following levels of management is associated with positions such as executive vice president, chief operating officer, chief executive officer, and chairperson of the board?

Multiple Choice
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A) team leaders
B) middle managers
C) first-line managers
D) top managers
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Q46

Another term for efficiency is ________.

Multiple Choice
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A) doing the right things
B) doing things right
C) making sure things get done
D) doing things at the right time
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Q47

Which of the following might be an example of increased efficiency in manufacturing?

Multiple Choice
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A) cutting the amount of labor required to make the product
B) cutting the price of the product
C) increasing sales of the product
D) increasing advertising for the product.
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Q48

Another term for effectiveness is ________.

Multiple Choice
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A) doing the right things
B) doing things right
C) doing things intelligently
D) doing things when necessary
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Q49

Effectiveness is synonymous with ________.

Multiple Choice
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A) cost minimization
B) smart management
C) goal attainment
D) efficiency
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Q50

Efficiency refers to ________.

Multiple Choice
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A) the relationship between inputs and outputs
B) the additive relationship between inputs and outputs
C) the inverse relationship between inputs and outputs
D) decreasing inputs only
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Q51

Good management strives for ________.

Multiple Choice
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A) low efficiency and high effectiveness
B) high efficiency and low effectiveness
C) high efficiency and high effectiveness
D) moderate efficiency and moderate effectiveness
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Q52

A candy manufacturer would increase both efficiency and effectiveness by making ________.

Multiple Choice
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A) better candy at the same cost
B) better candy at a lower cost
C) the same candy at a lower cost
D) the same candy at the same cost
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Q53

A candy manufacturer that made candy at a lower cost without improving the quality of the candy could be said to ________.

Multiple Choice
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A) increase effectiveness without increasing efficiency
B) increase efficiency without increasing effectiveness
C) increase both effectiveness and efficiency
D) decrease both effectiveness and efficiency
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Q54

The "father" of scientific management was ________.

Multiple Choice
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A) Henri Fayol
B) Robert L. Katz
C) Henry Mintzberg
D) Frederick Winslow Taylor
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Q55

Taylor began to develop his theory of ________ after a result of viewing workers in steel companies.

Multiple Choice
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A) the functions of management
B) ethics-based management
C) management skills
D) scientific management
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Q56

A major contribution that Taylor made to the study of management was ________.

Multiple Choice
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A) to measure efficiency on a 4-star scale
B) to identify the one best way to get a job done
C) to identify the three best ways to get a job done
D) to measure inefficiency on a 4-star scale
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Q57

Which of the following did Taylor NOT find "appalling" in his study of workers in steel companies?

Multiple Choice
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A) Workers "took it easy" on the job.
B) Workers employed different techniques for the same job.
C) Workers would only attempt to perform a job if they were shown to have aptitude for it.
D) Worker output was only about one-third of what was possible.
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Q58

Today, the basic management functions are considered to be ________.

Multiple Choice
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A) planning, coordinating, leading, and monitoring
B) planning, organizing, leading, and motivating
C) commanding, organizing, leading, and decision making
D) planning, organizing, leading, and controlling
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Q59

How many management functions were originally proposed by Henri Fayol?

Multiple Choice
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A) three: plan, organize, lead
B) four: plan organize, lead, control
C) five: plan, organize, command, coordinate, control
D) ten: 3 interpersonal, 3 informational, 4 decisional
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Q60

Which of the following is considered NOT to be a part of the planning function of a manager?

Multiple Choice
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A) defining goals
B) motivating
C) mapping out strategy
D) making decisions
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Q61

The controlling management function is largely a matter of ________.

Multiple Choice
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A) resolving conflicts
B) determining what needs to be done
C) monitoring to see that tasks are accomplished
D) enforcing rules for employees
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Q62

Organizing includes ________.

Multiple Choice
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A) defining organizational goals
B) resolving conflicts
C) motivating organizational members
D) determining who does what tasks
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Q63

Resolving a conflict would be considered to fall under which managerial function?

Multiple Choice
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A) controlling
B) planning
C) directing
D) leading
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Q64

An important part of the controlling function is ________.

Multiple Choice
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A) evaluating
B) structuring
C) coordinating
D) punishing
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Q65

________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.

Multiple Choice
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A) Henri Fayol
B) Robert L. Katz
C) Henry Mintzberg
D) Henry Ford
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Q66

Giving a speech at an organization banquet would fall into which Mintzberg category?

Multiple Choice
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A) informational
B) interpersonal
C) decisional
D) entrepreneurial
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Q67

Mintzberg developed his ten managerial roles by ________.

Multiple Choice
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A) sending out questionnaires to thousands of managers
B) observing hundreds of managers over several years
C) closely monitoring the work activities of five chief executives
D) using common sense to analyze the situation
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Q68

Why is a negotiator a decisional role according to Mintzberg?

Multiple Choice
expand_more
A) Negotiation requires taking a position and deciding how and when to compromise.
B) Negotiation requires a manager to be able to deal with money.
C) The task of negotiation is taken on only by the decision makers who are always top managers.
D) Negotiation requires no interpersonal or informational skill.
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Q69

A pharmaceutical company manager attending a meeting of academic scientists would be functioning in which role?

Multiple Choice
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A) informational
B) figurehead
C) liaison
D) decisional
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Q70

A finance manager who reads the Wall Street Journal on a regular basis would be performing which role?

Multiple Choice
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A) leader
B) monitor
C) disseminator
D) liaison
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Q71

The emphasis that managers give to various activities is generally based on their ________.

Multiple Choice
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A) organizational level
B) tenure with the organization
C) experience in their field
D) skill specialty
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Q72

Which of the following proved to be a surprising result of Mintzberg's data?

Multiple Choice
expand_more
A) Executives were not efficient.
B) Managers were deliberate, reflective thinkers who methodically mapped out strategies.
C) Managers could spend hours on a single activity during a typical day.
D) Managers spent only a short period of time on each activity.
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Q73

The four managerial functions first described by Fayol are considered "classical" because ________.

Multiple Choice
expand_more
A) they were devised a long time ago
B) most sources use them to categorize managers
C) they date back to ancient Greece and Rome
D) they are no longer popular today
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Q74

All of the following are examples of informational roles according to Mintzberg EXCEPT ________.

Multiple Choice
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A) entrepreneur
B) monitor
C) disseminator
D) spokesperson
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Q75

Which of the following is NOT an example of a decisional role according to Mintzberg?

Multiple Choice
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A) spokesperson
B) entrepreneur
C) disturbance handler
D) resource allocator
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Q76

One managerial function that is identical in both Fayol's and Mintzberg's systems is ________.

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A) leader
B) resource allocator
C) monitor
D) negotiator
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Q77

The managerial role that changes the least between middle and top managers is ________.

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A) planning
B) organizing
C) controlling
D) leading
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Q78

Non-profit organizations are different from for-profit organizations primarily ________.

Multiple Choice
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A) in the way make decisions
B) in the way they measure success
C) in the way they motivate employees
D) in how they hire employees
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Q79

The role of ________ is more important for managers of small organizations than for managers working in large corporations.

Multiple Choice
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A) disseminator
B) spokesperson
C) entrepreneur
D) resource allocator
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Q80

In a small organization, which of the following is NOT likely to be true?

Multiple Choice
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A) Planning is not likely to be an orchestrated ritual.
B) Relationships are more likely to be informal.
C) Workers are likely to be observed by computerized monitoring systems.
D) The design of the organization is likely to be less structured and complex.
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Q81

Which of the following is NOT a characteristic of a small business?

Multiple Choice
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A) having cutting edge, innovative business practices
B) having about 200 employees
C) is not a "player" with impact within its industry
D) having a relatively small market share of its product
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Q82

Why might a manager for a non-profit organization seem as concerned with her organization's financial well-being as a for-profit manager?

Multiple Choice
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A) Non-profit managers are evaluated on financial performance only.
B) Non-profit managers try to give the illusion that they care about the "bottom line."
C) Many not-for-profit organizations have tight budgets and must be very efficient.
D) Non-profit organizations have an obligation to turn a profit.
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Q83

Which of the following is NOT considered a political skill for a manager?

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A) dominant personality
B) networking ability
C) social astuteness
D) sincerity
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Q84

Compared to the manager of a large organization, a small business manager is more likely to be a(n) ________.

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A) specialist
B) figurehead
C) generalist
D) information monitor
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Q85

Unlike the manager of a small business, the most important concerns of a manager in a large organization are focused ________.

Multiple Choice
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A) externally, particularly on entrepreneurial tasks
B) internally, particularly on the allocation of resources
C) on setting goals
D) on planning ways to improve organizational structure
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Q86

Evidence that management practices are not universal come from studies of ________.

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A) non-profit and for-profit organizations
B) domestic and foreign organizations
C) successful and unsuccessful organizations
D) small and large organizations
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Q87

Which of the following would networking be most likely to help a manager accomplish?

Multiple Choice
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A) increasing efficiency
B) increasing effectiveness
C) defining goals
D) building a power base
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Q88

Almost all managerial tasks involve ________.

Multiple Choice
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A) decision making
B) technical skills
C) long-term planning
D) superb political skills
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Q89

According to Katz, the four critical managerial skills can be classified as ________.

Multiple Choice
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A) technical, political, conceptual, and empirical
B) interpersonal, political, empirical, and technical
C) technical, interpersonal, political, and controlling
D) technical, political, interpersonal, and conceptual
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Q90

Understanding building codes would be considered a(n) ________ skill for a building contractor.

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A) interpersonal
B) technical
C) conceptual
D) political
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Q91

Under which category would you classify skill in motivating subordinates?

Multiple Choice
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A) interpersonal skills
B) conceptual skills
C) technical skills
D) political skills
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Q92

Designing a series of interview questions to provide information about possible customers for a company would primarily require ________.

Multiple Choice
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A) technical skills
B) interpersonal skills
C) conceptual skills
D) political skills
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Q93

Technical skills might include ________.

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A) excellent verbal skills
B) proficiency in computer programming
C) exceptional writing ability
D) decision-making ability
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Q94

Good political skills would be most important to a manager who ________.

Multiple Choice
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A) seeks job security
B) seeks fair compensation for his level
C) wants to rise through organizational ranks
D) wants to lighten his work load
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Q95

Which set of skills would you expect the President of the United States to be least in need of?

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A) interpersonal
B) political
C) conceptual
D) technical
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Q96

What was the primary cause of demise for such companies as W.T. Grant, Dave & Barry's, and Circuit City?

Multiple Choice
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A) poor management
B) difficult economic conditions
C) corruption
D) governmental regulation
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Q97

Who stands to benefit least from studying management?

Multiple Choice
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A) a pro football coach
B) a pro football fan
C) a pro football owner
D) a pro football player
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Q98

We all have a vested interest in understanding the way organizations are managed because ________.

Multiple Choice
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A) we all stand to gain financially from organizational profits
B) we interact with organizations every day of our lives
C) we all depend on organizations for employment
D) organizations dictate every facet of our lives
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Q99

Companies that are well managed can prosper during difficult economic times by depending on ________.

Multiple Choice
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A) government bailouts
B) filing for bankruptcy
C) raising prices
D) a loyal customer base
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Which of the following is NOT a philosophical topic relevant to the study of management?

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A) the Protestant ethic
B) the market ethic
C) the democratic ethic
D) the liberty ethic
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The study of ________ helps managers gain insight into human behavior and what motivates people to do what they do.

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A) psychology
B) sociology
C) philosophy
D) economics
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A manager interested in how changing demographics can affect markets could benefit from topics taught in a(n) ________ course.

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A) psychology
B) sociology
C) economics
D) anthropology
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A common thread that runs through changes that all managers face in today's world is the need to rely on ________ to identify ways to increase productivity.

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A) all members of an organization
B) experts who specialize in productivity
C) top managers only
D) consultants who specialize in efficiency
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Which of the following is a factor in today's tough economic climate that managers do NOT need to deal with?

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A) changing technology
B) economic uncertainty
C) employees who are not eager to work
D) distrust between managers and employees
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The decision of the Seattle Post Intelligencer newspaper to go "all-digital" resulted in ________.

Multiple Choice
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A) managers needing to hire new employees
B) managers needing to drastically reduce their workforce
C) no workforce changes, but changes in the price of the paper
D) very few changes in the way the paper did business
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How do customers play a role in changing the job of the modern manager?

Multiple Choice
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A) Managers are learning to think of customers as adversaries in a battle of survival.
B) Managers are inviting customers to take control of the planning and design of new products.
C) Managers are increasingly de-emphasizing customer satisfaction as a major goal.
D) Managers are increasingly including customer satisfaction as a major goal.
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The CEO of Cisco Systems likes to ________.

Multiple Choice
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A) read emails from satisfied customers
B) listen to voice mails from satisfied customers
C) listen to voice mails from dissatisfied customers
D) argue with dissatisfied customers and try to convince them that they are wrong
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What does a company's prompt, courteous, and helpful answering of a telephone with a human operator signal to the customer who is calling?

Multiple Choice
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A) The company has high prices.
B) The company is wasting resources on telephone operators.
C) The company is responsive to the customer's needs.
D) The company has low prices.
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Why is innovation a key component of a manager's job in today's business environment?

Multiple Choice
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A) Innovation keeps employees on their toes.
B) Innovation gives companies a "fresh" image without changing much real substance.
C) New approaches are always superior to old approaches.
D) Innovation gives an organization an edge over its competition.
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Which of the following did a poll find to be the most important variable in employee productivity?

Multiple Choice
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A) pay level
B) quality of the employee-supervisor relationship
C) quality of the workplace environment
D) the benefits that employees enjoyed
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Having Best Buy employees carry out a collective store closing called a "team close" has ________.

Multiple Choice
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A) improved attitudes and commitment of employees
B) improved efficiency of employees
C) decreased the number of sick-days that employees take
D) increased customers in stores
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Which of the following innovations did Zappos employ to gain a leadership position in the online shoe business?

Multiple Choice
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A) great selection of all types of shoes
B) free shipping
C) a call center
D) free two-way shipping
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Zappos offers $2000 to new customer service reps who complete training and choose to leave the company. What purpose does this offer serve?

Multiple Choice
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A) It encourages new employees to quit.
B) It shows prospective employees that Zappos is confident that they will want to stay.
C) It shows prospective employees that Zappos has "money to burn."
D) It shows customers that Zappos is better than any "old-school" shoe store.
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Brenda's high project completion rate indicates that she is ________.

Multiple Choice
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A) an efficient manager
B) an effective manager
C) a good spokesperson
D) a good resource allocator
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If Brenda accomplished her projects on time with high-quality results, but she took more time than other managers in the process, you could say that as a manager she was ________.

Multiple Choice
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A) efficient, but not effective
B) a leader, but not a top manager
C) project oriented, but not effective
D) effective, but not efficient
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Brenda's ability to delegate responsibility well is evidence that she excels at which management function?

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A) planning
B) controlling
C) leading
D) organizing
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When Joe decides the number of output units his team will be able to produce this week, which of the management processes is he performing?

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A) controlling
B) leading
C) planning
D) organizing
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When Joe checks the amount of output units that the team has completed and the number of units that have been rejected, he is performing which of the management processes?

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A) controlling
B) leading
C) planning
D) organizing
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When Joe tells the employees that he is sure they can fulfill the schedule because they are the ones "who get going when the going is tough," he is performing which of the management processes?

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A) controlling
B) leading
C) planning
D) organizing
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What role will Don be performing when he gives the plant tour to the newspaper reporter?

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A) monitor
B) entrepreneur
C) spokesperson
D) resource allocator
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When Don attends the retirement party, he will be operating in which of the management roles?

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A) leader
B) liaison
C) monitor
D) figurehead
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When Don meets with Phil to discuss Phil's output decline, in which management role will Don be operating?

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A) leader
B) figurehead
C) disseminator
D) spokesperson
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What kind of a manager is Don likely to be?

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A) first-line manager
B) CEO of a major corporation
C) low-level middle manager
D) plant manager
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When Don reviews the equipment malfunction, what management role will he play in deciding whether to bring in extra people?

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A) monitor
B) disseminator
C) resource allocator
D) disturbance handler
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When Michelle learns from city officials about how her plant's operations may be affecting the environment, she is performing which management role?

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A) leader
B) resource allocator
C) entrepreneur
D) liaison
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When Michelle addresses a complaint filed by an employee, she is performing which management role?

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A) resource allocator
B) disturbance handler
C) liaison
D) figurehead
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When Michelle meets with the section managers to brief them on the concerns of the city officials, which management role is she performing?

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A) disseminator
B) liaison
C) disturbance handler
D) negotiator
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When Michelle spends time searching for new technologies for her plant, she is performing which management role?

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A) leader
B) entrepreneur
C) spokesperson
D) disturbance handler
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Which type of management skill does Michelle use most during the day?

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A) conceptual
B) informational
C) interpersonal
D) political
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Michelle's evaluation of new technologies that can be used in the production processes of her plant is an example of which type of management skill?

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A) conceptual
B) communication
C) political
D) interpersonal
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Spending time with comedians learning about their trade is an example of which political skill?

Multiple Choice
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A) apparent sincerity
B) networking
C) social astuteness
D) interpersonal influence
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Recognizing that the pained expression on Bobby G's face had more meaning than Bobby's encouraging words is an example of Harris using which skill?

Multiple Choice
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A) apparent sincerity
B) interpersonal influence
C) social astuteness
D) networking
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Bobby telling Harris that his material was "very funny" was an attempt by Bobby to use which skill?

Multiple Choice
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A) rapport
B) interpersonal influence
C) social astuteness
D) apparent sincerity
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In a short essay, compare the tasks, priorities, and responsibilities of first-line, middle, and top managers.

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Answer:

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In a short essay, discuss the difference between efficiency and effectiveness.

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In a short essay, list and explain the four basic functions of management.

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In a short essay, explain through examples how a process can be: (a) efficient but not effective, and (b) effective but not efficient.

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In a short essay, list and discuss the interpersonal managerial roles developed by Mintzberg. Include specific examples of each role.

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In a short essay, list and discuss the informational managerial roles developed by Mintzberg. Include specific examples of each role.

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In a short essay, list and discuss the decisional managerial roles developed by Mintzberg. Include specific examples of each role.

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In a short essay, describe the four main types of managerial skills identified by Robert Katz.

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In a short essay, briefly discuss the importance of studying management.

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In a short essay, identify three areas of study that are relevant to students of management and explain why these are valuable areas of study.

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In a short essay, identify three additional areas of study that are relevant to students of management and explain why these are valuable areas of study.

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