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Part of what defines an organization is its purpose.
All organizations have a structure that in some ways serves to define and limit the behavior of members of the organization.
In order to be considered a manager, an individual must direct or oversee the work of others.
A manager does not work directly on tasks for the organization.
Supervisors and team leaders may both be considered first-line managers.
Effectiveness refers to the relationship between inputs and outputs.
A goal of efficiency is to minimize output costs while maximizing input costs.
Effectiveness refers to the attainment of the organization's goals.
Managers who are effective at meeting organizational goals always act efficiently.
The four contemporary management processes are planning, organizing, leading, and commanding.
Determining who reports to whom is part of the controlling function of management.
Providing motivation is part of the controlling function of management.
Defining goals is a key part of the organizing function of management.
Deciding who will be assigned to which job is a part of the leading function of management.
Fayol's management processes are completely equivalent to Mintzberg's management roles.
In Mintzberg's view, the roles of figurehead, leader, and liaison are all interpersonal roles.
Disturbance handler is one of Mintzberg's interpersonal roles.
A key difference between Fayol's and Mintzberg's view of management is that Fayol's view was based on empirical observations of managers in action.
Most people who study management think that Fayol's categories are more useful than Mintzberg's.
A typical first-level manager spends more of his or her time leading than planning.
Because profit, or the "bottom line," is not the measure of success for not-for-profit organizations, managers of charitable organizations do not have to concern themselves with the financial aspects of their organizations.
All managers devote at least some of their time to planning.
A manager in a large business generally will spend more of her time as a spokesperson and entrepreneur than her counterpart in a small business.
The political skills of a manager primarily consist of the ability to understand the workings of government and to present information effectively to others in the form of political speechmaking.
Technical skills involve a manager's ability to think logically and effectively about abstract situations.
A small business manager in many ways combines the roles of top manager and first-line manager in a large business.
Today's managers are just as likely to be women as they are men.
To better understand values and attitudes that are common to all people, a manager may study anthropology.
The study of economics is useful only to top managers.
Because management is affected by a nation's form of government, an understanding of political science is important for managers whose organizations do business globally.
Which of the following is the most accurate statement regarding managers in today's world?
All organizations have ________ which define(s) the organization's purpose and reason for existing.
One of the common characteristics of all organizations is ________ that define(s) rules, regulations, and values of the organization.
A fraternity is an example of an organization because it is comprised of people who ________.
Which of the following is a key difference between managerial and nonmanagerial employees?
The primary job of a manager is to ________.
Supervisor is another name for which of the following?
Which of the following types of managers is responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization?
Which is an important job responsibility for a middle manager?
Which of the following identifies a manager who does NOT typically supervise other managers?
Which of the following is a member of the lowest level of management?
All levels of management between the supervisory level and the top level of the organization are termed ________.
Which of the following levels of management is associated with positions such as executive vice president, chief operating officer, chief executive officer, and chairperson of the board?
Another term for efficiency is ________.
Which of the following might be an example of increased efficiency in manufacturing?
Another term for effectiveness is ________.
Effectiveness is synonymous with ________.
Good management strives for ________.
A candy manufacturer would increase both efficiency and effectiveness by making ________.
A candy manufacturer that made candy at a lower cost without improving the quality of the candy could be said to ________.
The "father" of scientific management was ________.
Taylor began to develop his theory of ________ after a result of viewing workers in steel companies.
A major contribution that Taylor made to the study of management was ________.
Which of the following did Taylor NOT find "appalling" in his study of workers in steel companies?
Today, the basic management functions are considered to be ________.
How many management functions were originally proposed by Henri Fayol?
Which of the following is considered NOT to be a part of the planning function of a manager?
The controlling management function is largely a matter of ________.
Resolving a conflict would be considered to fall under which managerial function?
An important part of the controlling function is ________.
________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.
Giving a speech at an organization banquet would fall into which Mintzberg category?
Mintzberg developed his ten managerial roles by ________.
Why is a negotiator a decisional role according to Mintzberg?
A pharmaceutical company manager attending a meeting of academic scientists would be functioning in which role?
A finance manager who reads the Wall Street Journal on a regular basis would be performing which role?
The emphasis that managers give to various activities is generally based on their ________.
Which of the following proved to be a surprising result of Mintzberg's data?
The four managerial functions first described by Fayol are considered "classical" because ________.
All of the following are examples of informational roles according to Mintzberg EXCEPT ________.
Which of the following is NOT an example of a decisional role according to Mintzberg?
One managerial function that is identical in both Fayol's and Mintzberg's systems is ________.
The managerial role that changes the least between middle and top managers is ________.
Non-profit organizations are different from for-profit organizations primarily ________.
The role of ________ is more important for managers of small organizations than for managers working in large corporations.
In a small organization, which of the following is NOT likely to be true?
Which of the following is NOT a characteristic of a small business?
Why might a manager for a non-profit organization seem as concerned with her organization's financial well-being as a for-profit manager?
Which of the following is NOT considered a political skill for a manager?
Compared to the manager of a large organization, a small business manager is more likely to be a(n) ________.
Unlike the manager of a small business, the most important concerns of a manager in a large organization are focused ________.
Evidence that management practices are not universal come from studies of ________.
Which of the following would networking be most likely to help a manager accomplish?
Almost all managerial tasks involve ________.
According to Katz, the four critical managerial skills can be classified as ________.
Understanding building codes would be considered a(n) ________ skill for a building contractor.
Under which category would you classify skill in motivating subordinates?
Designing a series of interview questions to provide information about possible customers for a company would primarily require ________.
Technical skills might include ________.
Good political skills would be most important to a manager who ________.
Which set of skills would you expect the President of the United States to be least in need of?
What was the primary cause of demise for such companies as W.T. Grant, Dave & Barry's, and Circuit City?
Who stands to benefit least from studying management?
We all have a vested interest in understanding the way organizations are managed because ________.
Companies that are well managed can prosper during difficult economic times by depending on ________.
Which of the following is NOT a philosophical topic relevant to the study of management?
The study of ________ helps managers gain insight into human behavior and what motivates people to do what they do.
A manager interested in how changing demographics can affect markets could benefit from topics taught in a(n) ________ course.
A common thread that runs through changes that all managers face in today's world is the need to rely on ________ to identify ways to increase productivity.
Which of the following is a factor in today's tough economic climate that managers do NOT need to deal with?
The decision of the Seattle Post Intelligencer newspaper to go "all-digital" resulted in ________.
How do customers play a role in changing the job of the modern manager?
The CEO of Cisco Systems likes to ________.
What does a company's prompt, courteous, and helpful answering of a telephone with a human operator signal to the customer who is calling?
Why is innovation a key component of a manager's job in today's business environment?
Which of the following did a poll find to be the most important variable in employee productivity?
Having Best Buy employees carry out a collective store closing called a "team close" has ________.
Which of the following innovations did Zappos employ to gain a leadership position in the online shoe business?
Zappos offers $2000 to new customer service reps who complete training and choose to leave the company. What purpose does this offer serve?
Brenda's high project completion rate indicates that she is ________.
If Brenda accomplished her projects on time with high-quality results, but she took more time than other managers in the process, you could say that as a manager she was ________.
Brenda's ability to delegate responsibility well is evidence that she excels at which management function?
When Joe decides the number of output units his team will be able to produce this week, which of the management processes is he performing?
When Joe checks the amount of output units that the team has completed and the number of units that have been rejected, he is performing which of the management processes?
When Joe tells the employees that he is sure they can fulfill the schedule because they are the ones "who get going when the going is tough," he is performing which of the management processes?
What role will Don be performing when he gives the plant tour to the newspaper reporter?
When Don attends the retirement party, he will be operating in which of the management roles?
When Don meets with Phil to discuss Phil's output decline, in which management role will Don be operating?
What kind of a manager is Don likely to be?
When Don reviews the equipment malfunction, what management role will he play in deciding whether to bring in extra people?
When Michelle learns from city officials about how her plant's operations may be affecting the environment, she is performing which management role?
When Michelle addresses a complaint filed by an employee, she is performing which management role?
When Michelle meets with the section managers to brief them on the concerns of the city officials, which management role is she performing?
When Michelle spends time searching for new technologies for her plant, she is performing which management role?
Which type of management skill does Michelle use most during the day?
Michelle's evaluation of new technologies that can be used in the production processes of her plant is an example of which type of management skill?
Spending time with comedians learning about their trade is an example of which political skill?
Recognizing that the pained expression on Bobby G's face had more meaning than Bobby's encouraging words is an example of Harris using which skill?
Bobby telling Harris that his material was "very funny" was an attempt by Bobby to use which skill?
In a short essay, compare the tasks, priorities, and responsibilities of first-line, middle, and top managers.
In a short essay, discuss the difference between efficiency and effectiveness.
In a short essay, list and explain the four basic functions of management.
In a short essay, explain through examples how a process can be: (a) efficient but not effective, and (b) effective but not efficient.
In a short essay, list and discuss the interpersonal managerial roles developed by Mintzberg. Include specific examples of each role.
In a short essay, list and discuss the informational managerial roles developed by Mintzberg. Include specific examples of each role.
In a short essay, list and discuss the decisional managerial roles developed by Mintzberg. Include specific examples of each role.
In a short essay, describe the four main types of managerial skills identified by Robert Katz.
In a short essay, briefly discuss the importance of studying management.
In a short essay, identify three areas of study that are relevant to students of management and explain why these are valuable areas of study.