Quiz Mode allows you to practice the quiz as a real exam, you'll have a timer, answers will be hidden, you'll be allowed to fill your answers, get the result at the end and store your results.
__________is faith in the character and actions of another.
__________ is the process of transmitting information and meaning.
Will has been very meticulous in managing his employees. They have come to believe that he will do exactly what he says he will when he interacts with them. This is the concept of ____.
A feeling of well-being and acceptance of your own place in the organization is:
Job satisfaction questionnaires should always ________ in order to get employees to tell the truth.
Kelsey received a written warning after she slowed the production line twice last week when she could not keep up with her section. This happened at least four times the previous week to Sara. However, Sara only got an oral warning. The discipline of Kelsey appears to violate the __________ rule for effective discipline.
Brianne asked her assistant, Austin, to send the minutes from the last meeting out to all the staff immediately. At the meeting the following day, Brianne's boss yelled at her for not getting the meeting minutes out before the meeting. Brianne is confused because she knew she told Austin to send them out. She storms back to her office and yells at Austin without waiting for an explanation. The discipline of Austin appears to violate the __________ rule for effective discipline.
When Leticia arrived at work late for the fourth time this week, her supervisor was angry. The supervisor shouted across the office, "This is the busiest time of year and you think it is okay to come to work late? There's no room for a slacker like you on this team." The discipline of Leticia appears to violate the __________ rule for effective discipline.
Caileen has a pattern of coming in late on Mondays. Each time this has happened, Caileen's manager has spoken to her about why it is a problem. Finally, the manager has had enough and wants to dock Caileen's pay for being tardy on so many Mondays. However, there is no evidence that Caileen has ever been told that coming in late on Mondays is a problem. The discipline of Caileen appears to violate the __________ rule for effective discipline.
What is the first option in the progressive discipline process?
An option in the progressive discipline process that should not generally be used, but might be valuable in some specific circumstances, would be:
_________ is designed to correct employee behavior, rather than just punish it.
Which of the following is NOT a progressive discipline action?
An employer may use a _____________, allowing the employee to determine whether or not to maintain employment.
When an employee's behavior does not improve over time through progressive disciplinary measures, _______ is the final option.
"Dina, do you recall our conversation about logging into other coworkers' computers?" This statement ___________ and helps refresh the employee's memory in the progressive discipline model.
Giorgio intentionally inserted an Internet worm into his company's computer system because he received low evaluation scores this period. Giorgio is guilty of:
Taylor did not lock the safety guard on the vertical saw at the lumber yard, despite being trained on safety protocol. Taylor's conduct could have harmed coworkers or customers. This type of conduct is called:
Aaron intimidated coworkers on his shift by showing a knife clipped to his waistband and threatened to use the knife on anyone who told on him. Aaron's behavior is known as ________________.
The _____ Act covers some aspects of union activities, such as strikes, rates of pay, working conditions, and work rules in the airline industry.
A 1934 amendment to the ______ created the National Mediation Board.
A strike is also known as a _____________.
Executives at Acme Global are concerned that airline workers will go on strike and prevent shipments of products from reaching customers. However, the National Mediation Board is keeping airline management and labor in mediation to avoid a strike. The executives at Acme Global are relieved that the ________ limits the potential for strikes of airline workers.
Under the National Labor Relations Act, all of the following are unfair labor practices on the part of management EXCEPT:
Interfering with, restraining, or coercing employees in the exercise of their rights is illegal under what law?
Antonia feels that her employer has interfered with the formation of a labor union at the company. If so, it is likely Antonia's employer has engaged in unfair labor practices under the ________.
Kristen feels that her employer denied her promotion to discourage her from joining a labor union. If so, it is likely Kristen's employer engaged in unfair labor practices under the ________.
A _________ is an activity in which a union participating in a strike against one company pressures other unions to boycott organizations that do business with that company.
An illegal union contract mechanism requiring companies to hire only union members to work in their facility would be a(n) _____ agreement.
When states pass "right-to-work" laws, they specifically make ______ illegal.
_______ was created in an attempt to rebalance management and labor rights with respect to negotiations and collective bargaining.
The ______________ amended the NLRA and attempted to balance employer and employee rights.
Under the Worker Adjustment and Retraining Notification Act, how many days in advance must notice be given of a plant closing or layoff of more than 50 people, if a company has 100 or more employees?
The Workers' Adjustment and Retraining Notification (WARN) Act requires that:
WARN only applies to employers who ____________________.
Acme Global is closing one of its plants immediately and laying off all 200 workers. As part of the closure, Acme Global will give each employee at the plant 60 days of pay and benefits. This will help Acme Global to be in compliance with the _________.
What percent of employees in a bargaining unit must sign authorization cards for the NLRB to hold a union representation election?
The primary method for union elections is __________.
Kelsey told her employees that if a union formed it would be disastrous for the organization and the plant where they all worked would likely have to close. It appears that Kelsey violated which of the NO TIPS rules for what management cannot do.
Melissa called Genavive into her office to asked Genavive for an update on how the union organizing activities were going. It appears that Melissa violated which of the NO TIPS rules for what management cannot do for labor elections.
Aaron is concerned about union organizing activities among his employees. He knows that many of the employees like and respect Derrick. Aaron thinks if he can get Derrick to vote against the union, others will do so as well. Aaron offers Derrick a 10% raise if Derrick does not vote for the union. Aaron knows this will be a lot of money, but thinks he will save money in the long term by avoiding the union. It appears that Aaron violated which of the NO TIPS rules for what management cannot do for labor elections.
Lauren is concerned about union organizing activities among her employees. She knows that one employee, Jason, is anti-union and not attending any of the organizing meetings. Lauren asks Jason to start attending and to report back to her on what is happening so they can keep the union from forming. Jason does so and lets Lauren know what is being said at the meetings. It appears Lauren violated which of the NO TIPS rules for what management cannot do for labor elections.
Which one of the following is true of union membership in the United States since at least the 1980s?
__________is/are interaction(s) between management and unionized employees.
__________is the negotiation process resulting in a contract between union employees and management that covers employment conditions.
What is the typical term used for a formal complaint under a union contract?
Grievance procedures help protect employees against ____________ decisions by management regarding discipline, discharge, promotions, or benefits.
Which of the following statements is TRUE of the decertification process?
Job satisfaction cannot be directly measured.
Job satisfaction is important to us because it affects many other factors at work.
Job satisfaction is difficult to measure accurately because it is difficult to measure attitudes.
When administering job satisfaction surveys, you can build trust by making sure everyone's names are on their surveys.
The "Faces Scale" is a very complex satisfaction survey.
The No. 1 reason for job dissatisfaction is pay and benefits.
When employees do not get recognized for their work, they may feel job dissatisfaction.
The right to due process ensures that employees are not punished arbitrarily.
Every employee in the organization has a right to be protected from harm to the best of the organization's ability, except in risky jobs like coalmining and firefighting.
If an employee's convictions prohibit them from performing requirements for the job, the employee could face termination of employment.
In the workplace, individual freedom of speech is limited, but only in regard to profane or obscure remarks.
Most codes of conduct today also note the consequences that can occur if an employee does not follow the requirements in the code.
Montana is currently the only U.S. state that does not recognize that under common law "employment relationships are presumed to be "˜at-will.'"
When coaching, negative feedback will result in greater improvement in employee performance than positive feedback will.
The secondary objective of coaching, counseling, and discipline is to change behavior.
The Wagner Act was the first modern law to deal with unions in the general workforce in the United States.
The NLRA broadly covers union issues in the general workforce.
The WARN Act was specifically designed to protect workers in the case of a plant closing or large-scale layoff.
Not all workers are entitled to notice under WARN; salaried workers are excluded.
The LMRA outlawed wildcat strikes and limited the availability of union shops.
Union shops cannot be set up in states where "right to work" laws exist.
The Railway Labor Act governs labor relations for rail transportation only.
By signing authorization cards, employees are communicating that they want a union to bargain collectively on their behalf.
Managers should hold group meetings with employees on the day they vote on unionization.
Collective bargaining usually negotiates common employment conditions such as compensation, hours, and working conditions.
Union contracts do not contain grievance procedures.
Unions can be decertified through an election process.
What is job satisfaction largely based on? What is not a major determinant of job satisfaction?
List four of the six commonly accepted individual rights in the workplace.
What are the three exceptions to employment-at-will that courts have found? Provide an example of each.
List the examples of public policy exceptions to employment-at-will.
Explain the difference between coaching and counseling.
Describe the major labor relations laws in the United States and the main reasons for each law.
With anonymous job satisfaction surveys, employees are more likely to:
Because job satisfaction is ________, we can't directly measure it.
Employees with the personality traits of optimism and positive self-esteem tend to have ________ job satisfaction.
For a quick analysis of the basic level of job satisfaction in an organization, ______ is a good tool.
Which of the following is NOT a determinant of job satisfaction?
After the 2011 tsunami hit the coast of Japan, Tokyo Electric Power informed its employees as to the dangers and consequences of working on the nuclear power reactors and gave them the option to voluntarily agree to work on the reactors. By allowing employees to voluntarily agree to work on the reactors and not forcing them to do the work, the organization was ensuring the employees' ___________.
The right of an employee to know what they are being asked to do and the consequences of that action to the individual or others is part of which basic right?
Before cleaning up a toxic spill, workers have the right to _________to voluntarily agree to do the job after knowing what they will be doing and the consequences of doing it.
Andrei was accused of stealing office supplies and fired immediately. It would appear that Andrei's right to _________ was violated.
The employee right that says that each employee has the right to be protected from harm to the best of the organization's ability is:
Brandon was injured at work when a belt on the machine on which he worked came off. He had reported to management that the belt looked frayed and that the machine was two months overdue for its scheduled maintenance. However, the machine had not been serviced. It would appear that Brandon's right to _________ was violated.
Portia is a vegetarian and chooses not to eat meat based on moral and ethical rationales. Her employer is hosting a barbeque event, and all employees are expected to attend. Portia exercises her right of ______ when asking to be excused from the party.
Spencer's manager, who is the owner of the business, asked Spencer to record some of the manager's personal expenses as business expenses to make the expenses deductible for income tax. Since this practice is illegal, Spencer refused to do it. He was fired. It would appear that Spencer's right to _________ was violated.
The contents of employees' companylockers are generally:
Maxwell's manager asked for Maxwell's user name, password, or other log-in credentials for Maxwell's personal social media accounts so that the manager could see what Maxwell shared with friends and family about work and other topics. This could be a violation of Maxwell's right to _______.
Syndie writes a fashion blog outside of her work hours and duties. One post in her blog used pictures of her coworkers as "what not to wear" and made comments that her department had as little business sense as it did fashion sense. When her coworkers objected to her online comments, management insisted that she take down the blog post or face disciplinary action. This example illustrates Syndie's limited right to ________.
Acme Global's ________ states that employees will treat one another with respect, be professional and ethical at all times, and always protect confidential information.
Which concept allows for either the company or the employee to break their work relationship at any time, with or without any particular reason as long as no law is broken?
Thom refused his employer's request to falsify the contents of a report to the Department of Labor. The employer subsequently discharged Thom for insubordination. In his wrongful discharge suit, Thom argued which one of the following exceptions to at-willemployment?
Steven was fired from his job after three years of good performance. His boss simply said that the organization was changing and did not need Steven's work any longer. This type of firing is likely acceptable under the doctrine of __________.
Employees who are given immediate, frequent, and direct feedback perform much better that those who don't. A manager who provides motivational feedback to maintain and improve employee performance is using ________ as a management tool.
____________ is an important management skill used to get the best results from each employee.
Top salesperson Carl noticed that the new salesperson, Brandon, was struggling to make sales. Carl told Brandon that learning sales was a process and made some suggestions for how Brandon could improve his sales techniques. Together, Carl and Brandon practiced the techniques and Brandon said he would start trying them out on clients. The two made an appointment to follow up on how the techniques were working in two weeks. Carl provided _________ to Brandon.
Coaching is way to provide ongoing feedback to employees about _____________.
What are the steps, in order, to the Coaching Model?
Tony (the supervisor) gave Martine feedback about an absenteeism problem that was affecting her job performance. Once it was clear that this didn't solve the problem, he referred Martine to the company's employee assistance program. This is an example of:
Peter noticed that Jacob's work has been slipping. Jacob has been coming to work late and turning in projects after deadlines. When asked, Jacob simply said that he was sorry for being late and would try to do better. After a week with no improvement, Peter called Jacob into his office and asked if Jacob was aware of the employee assistance program that is free for Jacob to use. Peter was providing _________ to Jacob.
A corrective action that is taken to get employees to meet standards and follow the code of conduct is called:
James was disciplined for missing three deadlines in a row. His manager said that this was an unacceptable number of deadlines to miss. However, James knows that another employee has missed many more deadlines and not faced any disciplinary action. This case appears to violate one of the rules of ________ in discipline.
Taylor was disciplined for sending a personal email using a company computer. When he reviewed the employee handbook, he could find no mention of this being an infraction. When he brought this up with his manager, he was told that he "should have known better." The discipline of Taylor appears to violate the __________ rule for effective discipline.
Cliessa was suspended from work for two weeks without pay for smoking a cigarette in the bathroom. This was her first infraction on the company's new no smoking on-site policy. The discipline of Cliessa appears to violate the __________ rule for effective discipline.
Maryann has been returning from her lunch break 30 minutes late for the past two weeks. When you confront her about it, she points out that everyone, including you, takes long lunches and makes up the half hour later in the day. The discipline of Maryann appears to violate the __________ rule for effective discipline.