Quiz 1: The New Human Resource Management Process

Human Resource Management

Business
92
Questions
14
True/False
70
Choices
8
Essay
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Questions

Q1
Free

__________is a combination of job satisfaction, ability, and a willingness to perform for the organization at a high level and over an extended period of time.

Multiple Choice
expand_more
A) Revenue Center
B) Employee Engagement
C) Effectiveness
D) Business Skills
E) Conceptual and Design Skills
Answer:
B) Employee Engagement
Q2
Free

What were human resource managers typically called in the 1970s and before?

Multiple Choice
expand_more
A) Personnel managers
B) Secretaries
C) Executive Assistants
D) Developmental managers
E) Clerks
Answer:
A) Personnel managers
Q3
Free

Employee engagement is:

Multiple Choice
expand_more
A) A combination of competition and job satisfaction
B) A combination of willingness to perform at a high level and job satisfaction
C) A combination of willingness to perform at a high level and boldness
D) A combination of competitiveness and boldness
E) A combination of job satisfaction and boldness
Answer:
B) A combination of willingness to perform at a high level and job satisfaction
Q4

Studies have shown that companies with high levels of _________ outperformed their peer companies in operating income, net income growth, and earnings per share growth.

Multiple Choice
expand_more
A) grossreceipts
B) revenue
C) material and equipment
D) employee engagement
E) employee training
Answer:

A) You need to subscribe to get the answer.

Q5

If a 21st century organization can manage its _______ better than its competitors, it has a much greater chance of being successful"”more profitable and productive than its competitors"”and of creating a competitive advantage.

Multiple Choice
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A) equipment
B) facilities
C) human resources
D) consumables
E) environment
Answer:

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Q6

___________________ are individuals that advise line management of the firm in a field of expertise, basically acting as internal consultants for the company within their fields of specialized knowledge.

Multiple Choice
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A) Staff managers
B) Line managers
C) Night shift managers
D) Strategic advisors
E) Staffers
Answer:

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Q7

At the Acme Global Corporation, the human resources department provides training to help line managers understand how to avoid inadvertently acting in a way that is prohibited when dealing with employees. This training covers the ________ responsibilities of line management.

Multiple Choice
expand_more
A) legal considerations
B) labor cost controls
C) leadership and motivation
D) training and development
E) staffers
Answer:

A) You need to subscribe to get the answer.

Q8

As a line manager, Peter is often one of the first people to see a problem with the organization's manufacturing processes caused by lack of employee skill. Resolving the problem is a part of the ________ responsibilities of line management.

Multiple Choice
expand_more
A) legal considerations
B) labor cost controls
C) leadership and motivation
D) training and development
E) safety and security of employees
Answer:

A) You need to subscribe to get the answer.

Q9

Andrew, who is a line manager, ensures that the machines used by his employees are regularly examined by inspectors to make sure the machines do not pose a hazard to his employees. His regular monitoring of these machines is part of the ________ responsibilities of line management.

Multiple Choice
expand_more
A) legal considerations
B) labor cost controls
C) leadership and motivation
D) safety and security of employees
E) training and development
Answer:

A) You need to subscribe to get the answer.

Q10

__________ include the ability to use methods and techniques to perform a task.

Multiple Choice
expand_more
A) Technical Skills
B) Human Relations Skills
C) Business Skills
D) Human Resources
E) Revenue Skills
Answer:

A) You need to subscribe to get the answer.

Q11

__________ include the ability to understand, communicate, and work well with individuals and groups through developing effective relationships.

Multiple Choice
expand_more
A) Conceptual and design skills
B) Human relations skills
C) Business skills
D) Human resources
E) Empathy
Answer:

A) You need to subscribe to get the answer.

Q12

__________ is the ability to put yourself in another person's place"”to understand not only what that person is saying but why the individual is communicating that information to you.

Multiple Choice
expand_more
A) Conceptual and design skills
B) Empathy
C) Business skills
D) Human relations skills
E) Revenue skills
Answer:

A) You need to subscribe to get the answer.

Q13

__________include the ability to evaluate a situation, identify alternatives, select a reasonable alternative, and make a decision to implement a solution to a problem.

Multiple Choice
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A) Conceptual and design skills
B) Human relations skills
C) Business skills
D) Human resource skills
E) Revenue skills
Answer:

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Q14

__________ are the analytical and quantitative skills"”including in-depth knowledge of how the business works and its budgeting and strategic planning processes"”that are necessary for a manager to understand and contribute to the profitability of the organization.

Multiple Choice
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A) Conceptual and design skills
B) Human relations skills
C) Business skills
D) Human resources
E) Revenue skills
Answer:

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Q15

Knowledge of EEO laws, computer skills, and training methodologies are all examples of which HR skill set?

Multiple Choice
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A) Technical skills
B) Human relations skills
C) Conceptual skills
D) Design skills
E) Business skills
Answer:

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Q16

Brooklyn is using the computer to organize documents needed for an upcoming meeting. After the documents are organized into files on the computer, Brooklyn will email the documents to meeting participants. Brooklyn is using _______ skills to complete this task.

Multiple Choice
expand_more
A) technical
B) human relations
C) conceptual and design
D) business
E) documentation
Answer:

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Q17

Lauren is listening to a coworker describe a problem with her supervisor. As she listens, Lauren is trying to put herself in her coworker's situation and understand the real problem between the supervisor and her coworker. Lauren is using _______ skills to complete this task.

Multiple Choice
expand_more
A) technical
B) human relations
C) conceptual and design
D) business
E) documentation
Answer:

A) You need to subscribe to get the answer.

Q18

What skill set provides the ability to understand, communicate, and work well with individuals and groups through developing effective relationships?

Multiple Choice
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A) Human relations
B) Technical
C) Conceptual
D) Design
E) Business
Answer:

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Q19

As part of a team tasked with improving the efficiency of the manufacturing department, Alessandro is trying to evaluate the current situation, identify alternative methods, select a reasonable alternative method, and make a decision to implement a solution to the problem. Alessandro is using _______ skills to complete this task.

Multiple Choice
expand_more
A) technical
B) human relations
C) conceptual and design
D) business
E) documentation
Answer:

A) You need to subscribe to get the answer.

Q20

Evan is putting together a proposal on the budget and strategic plan that describes how the human resources department will contribute to the profitability of the organization. Evan is using _______ skills to complete this task.

Multiple Choice
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A) technical
B) human relations
C) conceptual and design
D) business
E) documentation
Answer:

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Q21

Jerry works well in teams, can persuade others, and can help resolve conflict. Jerry is displaying:

Multiple Choice
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A) academic integrity
B) human relations skills
C) confidence
D) counseling ability
E) technical skills
Answer:

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Q22

___________________ are/is another skill set required of the HRM manager to help in decision making.

Multiple Choice
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A) Empathy and sympathy
B) Leadership and servitude
C) Success and failure
D) Conceptual and design skills
E) Technical skills
Answer:

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Q23

What is the largest association designed for HR managers?

Multiple Choice
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A) American Society for Personnel Administration
B) Society for Human Resource Management
C) American Human Resource Society
D) International Human Management Organization
E) Certified Human Resource Association
Answer:

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Q24

_____ is an organization that is mainly devoted to compensation and performance management programs.

Multiple Choice
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A) National Compensation Society
B) Employee Remuneration Organization
C) WorldAtWork
D) Compensation and Performance International
E) Federated Human Resource Quartermasters
Answer:

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Q25

What is one of the certifications HR professionals can obtain?

Multiple Choice
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A) ULC
B) HHR
C) BER
D) PHR
E) BAS
Answer:

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Q26

Who provides some of the top certifications for HR professionals in the world?

Multiple Choice
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A) American Human Resource Certifiers
B) General Permit Organization
C) Human Resource Enforcement
D) Human Management Granting Institute
E) Human Resource Certification Institute
Answer:

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Q27

What is a major organization associated with training and development functions?

Multiple Choice
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A) REME
B) ATD
C) TRDV
D) ALPH
E) MBER
Answer:

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Q28

Which organization mainly deals with compensation, benefits, and performance management programs?

Multiple Choice
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A) WorldAtWork
B) American Compensation Society
C) Werther Human Services
D) Applied Compensation and Benefits Association
E) Defined Compensation Association
Answer:

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Q29

When learning about human resource management, it is important to have an understanding of the __________ section of the practitioner's model of human resource management. This section contains the things that are most critical to the organization's basic stability and success.

Multiple Choice
expand_more
A) 21st Century HRM, Strategic Planning, and HR Laws
B) Staffing
C) Developing and Managing
D) Protecting and Expanding
E) Technical Skill
Answer:

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Q30

Getting the right people into the right jobs is important. The _________ section of the practitioner's model of human resource management includes the items that will allow the organization to get its work done successfully over long periods of time.

Multiple Choice
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A) Protecting and Expanding
B) Staffing
C) Developing and Managing
D) Compensating
E) Technical Skill
Answer:

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Q31

Once people have been selected into the organization, the _________ section of the practitioner's model of human resource management describes how managers might coach, counsel, and/or discipline employees.

Multiple Choice
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A) 21st Century HRM, Strategic Planning, and HR Laws
B) Developing and Managing
C) Protecting and Expanding
D) Compensating
E) Technical Skill
Answer:

A) You need to subscribe to get the answer.

Q32

The _________ section of the practitioner's model of human resource management describes base pay, incentives, and worker benefits as ways to reward and maintain a workforce.

Multiple Choice
expand_more
A) 21st Century HRM, Strategic Planning, and HR Laws
B) Staffing
C) Developing and Managing
D) Compensating
E) Technical Skill
Answer:

A) You need to subscribe to get the answer.

Q33

The _________ section of the practitioner's model of human resource management describes managing safety and health as well as providing ethical and social responsibility guidelines to members of the organization.

Multiple Choice
expand_more
A) Compensating
B) Staffing
C) Developing and Managing
D) Protecting and Expanding
E) Technical Skill
Answer:

A) You need to subscribe to get the answer.

Q34

The case of _______ created renewed discussion of reverse discrimination concerning race-based decision making in employment.

Multiple Choice
expand_more
A) Ricci v. DeStefano
B) Marbury v. Madison
C) Joiner v. General Electric
D) Wards Cove v. Antonio
E) Fry v. Lincoln
Answer:

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Q35

Which of the following is NOT one of the basic sections of the practitioner's model for HRM?

Multiple Choice
expand_more
A) How can we reward and maintain our human resources?
B) What types of work flows/designs are necessary for increased productivity?
C) How does the organization sustain itself over the long-term?
D) How do we manage the organizations in human resources successfully?
E) Which organizational functions are critical in order to ensure viability over the long-term?
Answer:

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Q36

Business acumen, an area of management dealing with quantitative information such as metrics and data analytics, is expected to grow in HR departments.

True/False
expand_more
A) True.
B) False.
Answer:

Subscribe First.

Q37

Revenue centers are departments that generate monetary returns for the organization.

True/False
expand_more
A) True.
B) False.
Answer:

Subscribe First.

Q38

A productivity center is a revenue center that enhances the profitability of the organization through enhancing the productivity of the people within the organization.

True/False
expand_more
A) True.
B) False.
Answer:

Subscribe First.

Q39

Staffing includes all the things an organization needs to do to get people interested in working for the organization, including recruitment and selection.

True/False
expand_more
A) True.
B) False.
Answer:

Subscribe First.

Q40

Staff managers are like internal consultants for the company.

True/False
expand_more
A) True.
B) False.
Answer:

Subscribe First.

Q41

Line managers play an important role in determining training needs within an organization.

True/False
expand_more
A) True.
B) False.
Answer:

Subscribe First.

Q42

For the HR managers, technical skills are the easiest of the major skills to develop.

True/False
expand_more
A) True.
B) False.
Answer:

Subscribe First.

Q43

A manager with conceptual skill can focus on the intricate business details of the department, division, or organization, but cannot see "the big picture."

True/False
expand_more
A) True.
B) False.
Answer:

Subscribe First.

Q44

HR professionals must have knowledge of the organization and its strategies if they are to contribute strategically.

True/False
expand_more
A) True.
B) False.
Answer:

Subscribe First.

Q45

In the 21st century HR office, HR managers will need to be more empathetic.

True/False
expand_more
A) True.
B) False.
Answer:

Subscribe First.

Q46

HR managers can be held personally liable for some of the actions that they take as part of their job.

True/False
expand_more
A) True.
B) False.
Answer:

Subscribe First.

Q47

WorldAtWork primarily deals with training and development issues.

True/False
expand_more
A) True.
B) False.
Answer:

Subscribe First.

Q48

ASTD is the largest HR advocacy organization in the United States.

True/False
expand_more
A) True.
B) False.
Answer:

Subscribe First.

Q49

PHR and SPHR are examples of certifications in the HR field.

True/False
expand_more
A) True.
B) False.
Answer:

Subscribe First.

Q50

Explain how a company's human resources department creates a competitive advantage for the organization.

Essay
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Answer:

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Q51

What is the difference between turnover and absenteeism?

Essay
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Answer:

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Q52

How can HR move from being a cost center to being a productivity center?

Essay
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Answer:

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Q53

List five of eight major areas of human resources.

Essay
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Answer:

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Q54

Discuss the difference between line and staff managers.

Essay
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Answer:

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Q55

What is the difference between conceptual skills and business skills?

Essay
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Answer:

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Q56

What are three of the major HR-related organizations and what do they focus on?

Essay
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Answer:

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Q57

What are the five sections of the practitioner's model for human resource management?

Essay
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Answer:

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Q58

_____________ are an organization's most valuable asset.

Multiple Choice
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A) Materials
B) People
C) Facilities
D) Economic Resources
E) Efficiencies
Answer:

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Q59

______ is a function of how many organization resources are used in getting the job done.

Multiple Choice
expand_more
A) Productivity
B) Effectiveness
C) Efficiency
D) Electiveness
E) Opportunity cost
Answer:

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Q60

A(n) ________ center is a revenue center that enhances profitability of the organization through enhancing the productivity of the people of the organization.

Multiple Choice
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A) cost
B) enhancement
C) profit
D) productivity
E) deliverance
Answer:

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Q61

______ is a function of getting the job done whenever and however it must be done.

Multiple Choice
expand_more
A) Productivity
B) Efficiency
C) Effectiveness
D) Opportunity
E) Preference
Answer:

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Q62

__________is a function of how many organizational resources we used in getting the job done.

Multiple Choice
expand_more
A) Productivity
B) Efficiency
C) Effectiveness
D) Opportunity
E) Preference
Answer:

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Q63

What does HR primarily focus on improving?

Multiple Choice
expand_more
A) The recruiting of people
B) The efficiency of people
C) The effectiveness of people
D) The physical work environment of people
E) The preferences of people
Answer:

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Q64

Which of the following is NOT one of the HR competencies that will be most critical as identified by a recent SHRM survey of HR professionals?

Multiple Choice
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A) Business acumen
B) Organizational leadership and navigation
C) Managing upward
D) Relationship management
E) Communication
Answer:

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Q65

A ____________ is a division or department that generates monetary returns for the organization.

Multiple Choice
expand_more
A) data processing center
B) collection center
C) cost center
D) revenue center
E) management center
Answer:

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Q66

HR creates revenue and profits for the organization by:

Multiple Choice
expand_more
A) Enhancing the productivity of the people within the organization
B) Participating in teams
C) Managing paperwork
D) Controlling costs
E) Creating products
Answer:

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Q67

A(n) __________is a division or department that brings in no revenue or profit for the organization"”running this function only costs the organization money.

Multiple Choice
expand_more
A) revenue center
B) productivity center
C) cost center
D) effectiveness center
E) efficiency center
Answer:

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Q68

A(n) __________is division or department that generates monetary returns for the organization.

Multiple Choice
expand_more
A) revenue center
B) productivity center
C) cost center
D) effectiveness center
E) efficiency center
Answer:

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Q69

__________is the permanent loss of workers from the organization.

Multiple Choice
expand_more
A) Sick leave
B) Absenteeism
C) Employee engagement
D) Turnover
E) Productivity
Answer:

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Q70

__________ is the failure of an employee to report to the workplace as scheduled

Multiple Choice
expand_more
A) Job loss
B) Absenteeism
C) Employee engagement
D) Turnover
E) Productivity
Answer:

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Q71

Acme Global had to layoff 50 employees to cut costs. Acme Global is experiencing _______.

Multiple Choice
expand_more
A) Job satisfaction
B) Absenteeism
C) Employee engagement
D) Turnover
E) Productivity
Answer:

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Q72

Saleh likes the work he does as a market analyst at Acme Global Corporation. Overall, working at the organization gives him a feeling of well-being. What Saleh is experiencing is _____________.

Multiple Choice
expand_more
A) productivity
B) job satisfaction
C) effectiveness
D) efficiency
E) absenteeism
Answer:

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Q73

__________is the feeling of well-being that we experience in our jobs"”basically, whether or not we like what we do and the immediate environment surrounding us and our jobs.

Multiple Choice
expand_more
A) Job satisfaction
B) Productivity
C) Effectiveness
D) Efficiency
E) Absenteeism
Answer:

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Q74

The Acme Global Corporation is paying for job analysis costs, recruiting costs, and selection costs because it needs to replace three workers who left the organization for better-paying jobs. What the organization is experiencing is _________.

Multiple Choice
expand_more
A) absenteeism
B) employee engagement
C) competitive advantage
D) turnover
E) efficiency
Answer:

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Q75

Gerardo's department lost productivity this week when two employees failed to report to work as scheduled. Other employees had to do the missing employees' work and were not able to completely do their regular jobs. What Gerardo's department is experiencing is _______.

Multiple Choice
expand_more
A) turnover
B) absenteeism
C) dissatisfaction
D) lack of effectiveness
E) slackness
Answer:

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Q76

The __________ Age is an era that began around 1980 and is characterized by exponential increases in available information in all industries.

Multiple Choice
expand_more
A) Information
B) Effectiveness
C) Absenteeism
D) Productivity
E) Efficiency
Answer:

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Q77

________ "use their head more than their hands" and gather and interpret information to improve a product or process for their organizations.

Multiple Choice
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A) Line managers
B) Staff managers
C) HR managers
D) Knowledge workers
E) Managers
Answer:

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Q78

About 90 percent of the growth in the U.S. workforce between 2006 and 2016 is expected to come from which group?

Multiple Choice
expand_more
A) 15- to 24-year-olds
B) 25- to 34-year-olds
C) 35- to 44-year-olds
D) 45- to 54-year-olds
E) 55-year-olds and older
Answer:

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Q79

Hispanic workers are projected to be about what percentage of the workforce by 2050?

Multiple Choice
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A) 2 percent
B) 8 percent
C) 15 percent
D) 24 percent
E) 43 percent
Answer:

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Q80

Asian workers are projected to be about what percentage of the workforce by 2050?

Multiple Choice
expand_more
A) 2 percent
B) 8 percent
C) 14 percent
D) 21 percent
E) 34 percent
Answer:

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Q81

What is the percentage of women in the workforce?

Multiple Choice
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A) 35"“36 percent
B) 47"“48 percent
C) 52"“53 percent
D) 57"“58 percent
E) 63"“64 percent
Answer:

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Q82

Sara's responsibilities include creating the organization's Affirmative Action Plan and serving on the Diversity Committee. Her role is best described as the:

Multiple Choice
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A) Attorney at Large
B) Strategist
C) Conflict Negotiator
D) EEO and Diversity Management Specialist
E) CEO
Answer:

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Q83

Sharon manages the organization's employee-related actions to ensure compliance with equal opportunity laws and regulations as well as organizational affirmative action plans. Part of her job also involves managing diverse groups of people within the organization. Sharon's human resource management specialty is __________.

Multiple Choice
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A) training and development
B) compensation and benefits
C) the legal environment
D) ethics and sustainability
E) staffing
Answer:

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Q84

Samantha's job involves working on codes of ethics and making sure employees can report any violations of the code. Samantha's human resource management specialty is __________.

Multiple Choice
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A) training and development
B) labor and industrial relations
C) employee relations
D) ethics and sustainability
E) staffing
Answer:

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Q85

Which HR specialty covers the recruiting process and selecting the best candidate?

Multiple Choice
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A) Training and development
B) Staffing
C) Labor and industrial relations
D) Ethics and sustainability
E) Safety and security
Answer:

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Q86

Grady manages the recruiting process, selecting the best candidates who apply and getting them settled into their jobs. Grady's human resource management specialty is __________.

Multiple Choice
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A) training and development
B) compensation and benefits
C) staffing
D) labor and industrial relations
E) EEO and Diversity Management Specialist
Answer:

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Q87

Lauren manages teaching employees everything from basic job skills to what they need to know to move up in the organization. Lauren's human resource management specialty is __________.

Multiple Choice
expand_more
A) training and development
B) employee relations
C) staffing
D) labor and industrial relations
E) EEO and diversity management
Answer:

A) You need to subscribe to get the answer.

Q88

Which HR specialty involves counseling, conflict resolution, and discipline?

Multiple Choice
expand_more
A) Staffing
B) Training and development
C) Safety and security
D) Employee relations
E) Compensation
Answer:

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Q89

The ________ function involves leadership and team-building efforts within the organization.

Multiple Choice
expand_more
A) employee relations
B) staffing
C) ethics and sustainability
D) labor and industrial relations
E) compensation and benefits
Answer:

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Q90

Yusra's role in the organization involves measuring and evaluating job satisfaction and employee engagement. Yusra's human resource management specialty is __________.

Multiple Choice
expand_more
A) staffing
B) labor and industrial relations
C) ethics and sustainability
D) employee relations
E) EEO
Answer:

A) You need to subscribe to get the answer.

Q91

Joseph's work involves union votes, negotiations for union agreements, contract collective bargaining, and handling grievances. Joseph's human resource management specialty is __________.

Multiple Choice
expand_more
A) the legal environment
B) compensation and benefits
C) labor and industrial relations
D) safety and security
E) EEO
Answer:

A) You need to subscribe to get the answer.

Q92

Who controls the processes within the organization"”what the organization does?

Multiple Choice
expand_more
A) Staff management
B) Line management
C) Clerical workers
D) Technicians
E) Scientists
Answer:

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