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__________is a combination of job satisfaction, ability, and a willingness to perform for the organization at a high level and over an extended period of time.
What were human resource managers typically called in the 1970s and before?
Employee engagement is:
Studies have shown that companies with high levels of _________ outperformed their peer companies in operating income, net income growth, and earnings per share growth.
If a 21st century organization can manage its _______ better than its competitors, it has a much greater chance of being successful"”more profitable and productive than its competitors"”and of creating a competitive advantage.
___________________ are individuals that advise line management of the firm in a field of expertise, basically acting as internal consultants for the company within their fields of specialized knowledge.
At the Acme Global Corporation, the human resources department provides training to help line managers understand how to avoid inadvertently acting in a way that is prohibited when dealing with employees. This training covers the ________ responsibilities of line management.
As a line manager, Peter is often one of the first people to see a problem with the organization's manufacturing processes caused by lack of employee skill. Resolving the problem is a part of the ________ responsibilities of line management.
Andrew, who is a line manager, ensures that the machines used by his employees are regularly examined by inspectors to make sure the machines do not pose a hazard to his employees. His regular monitoring of these machines is part of the ________ responsibilities of line management.
__________ include the ability to use methods and techniques to perform a task.
__________ include the ability to understand, communicate, and work well with individuals and groups through developing effective relationships.
__________ is the ability to put yourself in another person's place"”to understand not only what that person is saying but why the individual is communicating that information to you.
__________include the ability to evaluate a situation, identify alternatives, select a reasonable alternative, and make a decision to implement a solution to a problem.
__________ are the analytical and quantitative skills"”including in-depth knowledge of how the business works and its budgeting and strategic planning processes"”that are necessary for a manager to understand and contribute to the profitability of the organization.
Knowledge of EEO laws, computer skills, and training methodologies are all examples of which HR skill set?
Brooklyn is using the computer to organize documents needed for an upcoming meeting. After the documents are organized into files on the computer, Brooklyn will email the documents to meeting participants. Brooklyn is using _______ skills to complete this task.
Lauren is listening to a coworker describe a problem with her supervisor. As she listens, Lauren is trying to put herself in her coworker's situation and understand the real problem between the supervisor and her coworker. Lauren is using _______ skills to complete this task.
What skill set provides the ability to understand, communicate, and work well with individuals and groups through developing effective relationships?
As part of a team tasked with improving the efficiency of the manufacturing department, Alessandro is trying to evaluate the current situation, identify alternative methods, select a reasonable alternative method, and make a decision to implement a solution to the problem. Alessandro is using _______ skills to complete this task.
Evan is putting together a proposal on the budget and strategic plan that describes how the human resources department will contribute to the profitability of the organization. Evan is using _______ skills to complete this task.
Jerry works well in teams, can persuade others, and can help resolve conflict. Jerry is displaying:
___________________ are/is another skill set required of the HRM manager to help in decision making.
What is the largest association designed for HR managers?
_____ is an organization that is mainly devoted to compensation and performance management programs.
What is one of the certifications HR professionals can obtain?
Who provides some of the top certifications for HR professionals in the world?
What is a major organization associated with training and development functions?
Which organization mainly deals with compensation, benefits, and performance management programs?
When learning about human resource management, it is important to have an understanding of the __________ section of the practitioner's model of human resource management. This section contains the things that are most critical to the organization's basic stability and success.
Getting the right people into the right jobs is important. The _________ section of the practitioner's model of human resource management includes the items that will allow the organization to get its work done successfully over long periods of time.
Once people have been selected into the organization, the _________ section of the practitioner's model of human resource management describes how managers might coach, counsel, and/or discipline employees.
The _________ section of the practitioner's model of human resource management describes base pay, incentives, and worker benefits as ways to reward and maintain a workforce.
The _________ section of the practitioner's model of human resource management describes managing safety and health as well as providing ethical and social responsibility guidelines to members of the organization.
The case of _______ created renewed discussion of reverse discrimination concerning race-based decision making in employment.
Which of the following is NOT one of the basic sections of the practitioner's model for HRM?
Business acumen, an area of management dealing with quantitative information such as metrics and data analytics, is expected to grow in HR departments.
Revenue centers are departments that generate monetary returns for the organization.
A productivity center is a revenue center that enhances the profitability of the organization through enhancing the productivity of the people within the organization.
Staffing includes all the things an organization needs to do to get people interested in working for the organization, including recruitment and selection.
Staff managers are like internal consultants for the company.
Line managers play an important role in determining training needs within an organization.
For the HR managers, technical skills are the easiest of the major skills to develop.
A manager with conceptual skill can focus on the intricate business details of the department, division, or organization, but cannot see "the big picture."
HR professionals must have knowledge of the organization and its strategies if they are to contribute strategically.
In the 21st century HR office, HR managers will need to be more empathetic.
HR managers can be held personally liable for some of the actions that they take as part of their job.
WorldAtWork primarily deals with training and development issues.
ASTD is the largest HR advocacy organization in the United States.
PHR and SPHR are examples of certifications in the HR field.
Explain how a company's human resources department creates a competitive advantage for the organization.
What is the difference between turnover and absenteeism?
How can HR move from being a cost center to being a productivity center?
List five of eight major areas of human resources.
Discuss the difference between line and staff managers.
What is the difference between conceptual skills and business skills?
What are three of the major HR-related organizations and what do they focus on?
What are the five sections of the practitioner's model for human resource management?
_____________ are an organization's most valuable asset.
______ is a function of how many organization resources are used in getting the job done.
A(n) ________ center is a revenue center that enhances profitability of the organization through enhancing the productivity of the people of the organization.
______ is a function of getting the job done whenever and however it must be done.
__________is a function of how many organizational resources we used in getting the job done.
What does HR primarily focus on improving?
Which of the following is NOT one of the HR competencies that will be most critical as identified by a recent SHRM survey of HR professionals?
A ____________ is a division or department that generates monetary returns for the organization.
HR creates revenue and profits for the organization by:
A(n) __________is a division or department that brings in no revenue or profit for the organization"”running this function only costs the organization money.
A(n) __________is division or department that generates monetary returns for the organization.
__________is the permanent loss of workers from the organization.
__________ is the failure of an employee to report to the workplace as scheduled
Acme Global had to layoff 50 employees to cut costs. Acme Global is experiencing _______.
Saleh likes the work he does as a market analyst at Acme Global Corporation. Overall, working at the organization gives him a feeling of well-being. What Saleh is experiencing is _____________.
__________is the feeling of well-being that we experience in our jobs"”basically, whether or not we like what we do and the immediate environment surrounding us and our jobs.
The Acme Global Corporation is paying for job analysis costs, recruiting costs, and selection costs because it needs to replace three workers who left the organization for better-paying jobs. What the organization is experiencing is _________.
Gerardo's department lost productivity this week when two employees failed to report to work as scheduled. Other employees had to do the missing employees' work and were not able to completely do their regular jobs. What Gerardo's department is experiencing is _______.
The __________ Age is an era that began around 1980 and is characterized by exponential increases in available information in all industries.
________ "use their head more than their hands" and gather and interpret information to improve a product or process for their organizations.
About 90 percent of the growth in the U.S. workforce between 2006 and 2016 is expected to come from which group?
Hispanic workers are projected to be about what percentage of the workforce by 2050?
Asian workers are projected to be about what percentage of the workforce by 2050?
What is the percentage of women in the workforce?
Sara's responsibilities include creating the organization's Affirmative Action Plan and serving on the Diversity Committee. Her role is best described as the:
Sharon manages the organization's employee-related actions to ensure compliance with equal opportunity laws and regulations as well as organizational affirmative action plans. Part of her job also involves managing diverse groups of people within the organization. Sharon's human resource management specialty is __________.
Samantha's job involves working on codes of ethics and making sure employees can report any violations of the code. Samantha's human resource management specialty is __________.
Which HR specialty covers the recruiting process and selecting the best candidate?
Grady manages the recruiting process, selecting the best candidates who apply and getting them settled into their jobs. Grady's human resource management specialty is __________.
Lauren manages teaching employees everything from basic job skills to what they need to know to move up in the organization. Lauren's human resource management specialty is __________.
Which HR specialty involves counseling, conflict resolution, and discipline?
The ________ function involves leadership and team-building efforts within the organization.
Yusra's role in the organization involves measuring and evaluating job satisfaction and employee engagement. Yusra's human resource management specialty is __________.
Joseph's work involves union votes, negotiations for union agreements, contract collective bargaining, and handling grievances. Joseph's human resource management specialty is __________.