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What is selection?
Good job selection is a critical management task because:
If the organization selects someone who may pose a danger to coworkers and then harms coworkers in the company, what does the company potentially have?
The major reasons why the selection process is so important to companies include:
A bad ability-to-job fit can cause a drop in:
Drug testing must be done systematically in one of two forms, which are _______ or ________.
__________ drug testing is performed on every employee at a specific time, for example, after a conditional job offer has been made.
Rather than give his delivery drivers a drug test before allowing them to drive each day, Eric has each driver undergo a medical exam that includes testing their individual reaction time. Eric is giving his drivers a(n) ________ test.
An important focus of the candidate interview process should be to determine:
In the ________ interview, the interviewer might start with some preplanned questions and then finish with free-flowing conversation.
When conducting selection interviews, Kirsten has a list of prepared questions from which she does not deviate. She asks all job candidates the same questions in the same order. Kirsten uses a(n) _________ interview.
When conducting selection interviews, Jane has a list of prepared questions that she asks each candidate. However, she also finds it useful to ask some unplanned questions when the candidate mentions something interesting or when it seems appropriate to gather more information. Jane uses a(n) _________ interview.
When conducting selection interviews, Conor does not prepare questions. He prefers to greet each job candidate and allow the interview to develop organically. He says he likes to have more of a "conversation" than an interview with each candidate. His questions to each candidate are different. Conor uses a(n) _________ interview.
When conducting selection interviews, Benjamin likes to ask a series of yes/no questions such as "If hired, can you arrive at work each day by 8 a.m.?" and "Do you understand the essential functions of the job?" Benjamin is asking _______ questions.
When conducting selection interviews, Philip likes to ask questions like "Tell me what you know about the company" and "Tell me what you like most about your current job." Phillip is asking _______ questions.
When conducting selection interviews, Sarah likes to ask questions like "Imagine you are working the night shift and a piece of machinery breaks down. What would you do?" Sarah is asking _______ questions.
When conducting selection interviews, Abigail likes to ask questions like "What would you do if a customer requested a refund on a product one year after the product was purchased?" Abigail is asking _______ questions.
When conducting selection interviews, Marc likes to ask questions like "Describe a time when you had to lead a team but had no formal authority." Marc is asking _______ questions.
When conducting selection interviews, Alisa likes to ask questions like "Tell me about a time you missed a deadline. Why did you miss it and what did you do?" Alisa is asking _______ questions.
_______ questioning requires the job candidate to describe what he or she would do in a given situation.
In an interview, you are asked, "A subordinate runs into your office screaming mad at another employee. How would you handle this problem?" This is an example of a(n) ________ question.
"Why do you want to work here?" is an example of what type of interview question?
"Can you explain what you would do if a customer needed to discuss an error in her invoice?" represents what type of interview questions?
"Based on what you said earlier, you have a lot of experience in customer service. How have you handled irate customers in the past?" would be an example of what type of interview questions?
"Give me an example of a time when you used a problem-solving technique on a work project" is an example of what type of interview question?
When preparing for the interview, what should be your first step?
When conducting a selection interview, Maria described the job to the candidate and answered the candidate's questions about the job. Then Maria asked whether the candidate was still interested in the job. The candidate was no longer interested. Maria thanked the candidate for coming in and closed the interview. Maria's interview ended at the ________ step.
What is the main reason to do a background check?
Credit checks are useful during the hiring process because they can reveal:
What law gives employers the limited right to do credit checks?
Reference checks, if completed during the selection process, usually have the following characteristics EXCEPT:
Whether or not a criminal history can keep individuals from being hired depends on:
Which of the following statements about Web searches is incorrect?
What selection model allows an individual to do poorly on one test but make up for that poor grade by doing much better on other tests?
In the __________, candidates must pass one test for employment before being eligible to move on to the next test.
Acme Global uses four different selection tests: an honesty test, a skills test, a cognitive ability test, and an interview. To become a finalist, a job candidate must first score highly on the honesty test. After that, the candidate must score at least 50 on both the skills and cognitive ability tests. Once those are passed, the candidate must pass the interview to become a finalist for the job. Acme Global is using a(n) __________ selection model.
Acme Global uses four different selection tests: an honesty test, a skills test, a cognitive ability test, and an interview. Each test is worth 25 points. To become a finalist, a job candidate must get an average score of 75 on the four tests. Acme Global is using a(n) __________ selection model.
The process of choosing the best qualified applicant recruited for a job is known as selection.
It is unnecessary, as part of a good selection process, to minimize litigation due to "negligent hires."
Part of the selection process involves determining the "personality-job fit."
Construct validity measures a trait that is not directly observable.
If a test is not reliable, it can't be valid.
"What is your maiden name?" is an appropriate question to ask a job candidate.
"Do you own your home or are you renting it?" is an appropriate question to ask a job candidate.
On an application form, an employer can ask about a person's marital status.
Polygraph tests can be used for prospective plainclothes security personnel employees.
Genetic testing may be used as a basis for making employment decisions.
Cognitive ability tests can be used even when such testing has disparate impact, as long as the test has business necessity and is job related.
Simulations are valuable in cases where a real event could be dangerous.
At the interview stage, it is not possible to assess culture fit; therefore, it is never ranked as an important criterion.
The probing question in an interview requires the job candidate to answer yes or no to a question.
"Why do you want to work here?" is an open-ended type of interview question.
"Do you have a valid teaching certificate for this state?" would be an example of a closed-ended type of interview question.
"Do you have a master's degree?" would be an example of an open-ended type of interview question.
A company can't refuse to hire you because of a bankruptcy.
Credit checks are never useful during the hiring process because they only reveal information about a candidate's personal life, unrelated to their potential work ability.
In the United States, a company can always refuse to hire a candidate solely because of bankruptcy.
In the United States, a company can always refuse to hire a candidate solely because of a criminal history.
The multiple-hurdle selection model requires that each applicant must pass a particular selection test in order to go on to the next test.
The compensatory selection model allows an individual to do poorly on one test but make up for that poor grade by doing exceptionally well on other tests.
Why is the selection process important? In other words, what are the negative consequence of bad hiring decisions?
What are the three main types of "fit" in the selection process?
What do the Uniform Guidelines do in relation to employment testing?
What is the difference between the three major types of validities?
How can companies select people to be tested for drugs?
What is the difference between a skills test and a cognitive ability test?
Explain the difference between structured, unstructured, and semistructured interviews.
For what types of jobs will organizations most likely perform a credit check?
Describe the differences between the multiple-hurdle selection model and the compensatory selection model.
When Jacqueline was hired by Acme Global to be an office cleaner, the human resource management department skipped the background check. Now Jacqueline has pass keys to all the offices in one of Acme Global's building. What a background check would have revealed is that Jacqueline has several past convictions for assault. This could be a case of __________.
Concern with introversion vs. extroversion is associated with ______________ fit.
Michael has been successful as a library assistant. In his past two jobs, he was able to wander through the library, meet library patrons, and talk about books. Michael is outgoing and likes to talk to new people. He joined Acme Global as a Records Technician. The job is similar to that of a library assistant, but does not have as much contact with other people. Most days, Michael works alone. As a result, he is feeling unhappy and unmotivated in the job. His supervisor is not pleased with his performance. It appears that the Records Technician job lacks _________ for Michael.
A good ability-to-job fit can help maintain, or improve:
_________ involves matching the candidate's intellectual and physical skills to those of the job being filled.
The marketing department at Acme Global is loosely structured with little hierarchy. This allows for different employees to take the lead on different projects based on their work loads and their interests. Jonathan joined the department from a company at which the marketing department had clear lines of authority. He quit Acme Global after two months saying that he just could not figure out how to contribute to the department. It appears that the Acme Global job lacked _________ for Michael.
_________ were created to guide employers in their efforts to comply with federal laws concerning all employment decisions, and especially the selection process.
________________ are anything that is used as a basis for employment decisions.
Reece gave all 2014 job applicants a math test before hiring. In 2015, Reece looked at the performance appraisal scores of those applicants and found that the applicants who scored well on the math test also received high scores on the analytical aspects of their jobs as measured by their performance appraisals. Reece's math test appears to have __________.
_________ is the extent to which a test measures what it claims to measure.
Katherine is hiring a data entry clerk. She is looking for someone who can enter data quickly and accurately. She gives each applicant a set of data and asks the applicant to enter the data into the computer. She measures their speed and accuracy in entering the data.Katherine's test appears to have _________.
Rachel believes that happy workers are more productive. She gives job applicants a test that assigns a happiness score between 1 and 10. Rachel only hires people who score 7 and higher. Austin scored a 6 on the test and was not hired. He complained to Rachel, saying that he is very happy and that her test is no good. What is Austin arguing that the test does not have?
On Monday, Emily gave 10 job applicants a personality test. On Tuesday, her car was stolen with the results of the tests in the trunk. On Wednesday, she gave all the applicants the test again. On Thursday, her car was found and the results of the first tests were still in the trunk. On Friday, Emily compared the results of the first and second tests and found they were almost the same. Emily's personality test appears to have _________.
Which validity measure would be most associated with the measurement of "honesty"?
A typing test representing what typists routinely do given to candidates for positions where they would need to be able to type would have which of the following?
When a test is consistent over time, what is that called?
When we compare a score on the SAT test to the job performance of existing workers in that job, we are using ________ validity.
The validation method that shows a strong relationship between the score on a test and performance on the job is:
Most organizations require all applicants to fill out an application, even if they have provided a resume, because the application generally does all of the following except:
Which of the following application form questions is legally acceptable to ask?
Which of the following application form questions can a company legally ask?
Polygraph testing may be used by private employers whose primary purpose consists of what?
________ are noncognitive assessments.
Haley requires that all applicants take a paper-and-pencil test with logic and math problems on it. Haley is giving her applicants a(n) ________ test.
Amanda requires that all applicants take a paper-and-pencil test to assess their ability to apply knowledge about spreadsheet software. Amanda is giving her applicants a(n) ________ test.
Micah requires that all applicants take a paper-and-pencil test to assess their intellectual curiosity and motivation in a particular field. Micah is giving his applicants a(n) ________ test.
Trevor requires that all applicants take a paper-and-pencil test with questions like "If a customer accidentally gave you too much money, would you return the excess?" Trevor is giving his applicants a(n) ________ test.
What tests measure an individual's intellectual curiosity and motivation in a particular field?
What is an example of an honesty test?
How can a doctor be tested in a complicated physical surgery without risking the loss of an actual patient?
A test involving driving a forklift moving pallets from one place to another would be an example of a:
Alexander requires all applicants for jobs on the loading dock demonstrate their proficiency in using tools such as the forklift. Alexander is giving his applicants a(n) ________ test.
A "fitness for duty" test is also known as a ________.
A(n) ________ is a place where job applicants undergo a series of tests, interviews, and simulated experiences to determine their potential for a particular job.