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"Ongoing education to improve knowledge and skills for present and future jobs" describes:
Which one of the following is NOT true of the comparison between training and development?
________ is the process of teaching employees the skills necessary to perform a job.
Training is primarily intended for _________ use by the individual being trained.
__________ is ongoing education to improve knowledge and skills for present and future jobs.
Jennifer has been the top sales person in her department for years. It seems that every other month she wins the department's award for reaching sales goals. The department recently installed a new software program for entering sales. Jennifer has not taken time to learn the new system, preferring to spend her time on the phone making sales. Last month, the department manager decided that only sales entered into the new software would count toward the monthly award. Jennifer did not win an award this month. What Jennifer experienced was _________.
When Laura started working in the accounting department, she felt like her boss hovered over her all day and constantly double checked her work. As a result, Laura made sure she always did her work exactly as the boss would like and she double checked her own work so the boss would find no errors. Eventually, she found that her boss stopped hovering and double checking her work. What Laura experienced was _________.
Which of the following training methods would be most appropriate for teaching technical skills?
Which of the following training methods would be most appropriate for teaching human relations skills?
Which of the following training methods would be most appropriate for teaching conceptual and design skills?
Bill and Monica are asked to act out a sexual harassment situation to develop skill in handling such situations. What type of training is this?
Behavior Modeling would work best for improving which skill sets?
Allie is showing Sam how to process certain types of laboratory specimens. Allie always works one-on-one with new-hire employees. Sam and Allie are engaged in a training activity known as ___________.
Jason is looking for a method of training his employees that will provide hands-on experience and allow for the instructor to customize the training to each employee's needs. Jason's best choice of training method would be ________ training.
If the goals of the training program include providing concrete information to a group of trainees or comparing process options, which one of the following methods would most likely be used?
Anya is looking for a method of training her employees that will provide consistent knowledge and information about company policies to a large number of people. Anya's best choice of training method would be ________ training.
________ distance learning is a process in which a student can sign in to a training site at any point in time.
Jenna is looking for a method of training her employees that will allow them to learn at their own pace and will not disrupt the work environment. Jenna's best choice of training method would be ________ training.
After the class, the students were able to serve three more clients per hour than before. Which of Kirkpatrick's levels of evaluation is involved here?
Measures of training success generally include all of the following EXCEPT:
After training, Anthony completed an assessment form that asked him to rate several statements such as "This training was effective" and "I feel competent in the skills covered in this training." Anthony rated each statement on a scale of strongly disagree to strongly agree. Anthony completed a(n) _________ assessment of training.
After training, Kyle completed MC and essay questions that tested his knowledge of the content of the training. Kyle completed a(n) _________ assessment of training.
After Ahmad completed training on the use of the new forklift, Ahmad's supervisor made notes on how well Ahmad handled the equipment. Ahmad's supervisor was completing a(n) _________ assessment of training.
Aziz sent all his employees to training on project management. Afterward, Aziz collected data on the time each project took to complete and how much was spent on each project. He compared that data to the same information from before his employees attended training. Aziz was completing a(n) _________ assessment of training.
Acme Global provides its employees with a tuition reimbursement program. If an Acme Global employee wants to take college classes or pursue a degree related to that employee's job or functional area, the organization will reimburse the employee for tuition when the employee completes the class. Acme Global is developing its employees through ________.
Acme Global provides its employees with the opportunity to experience job rotation. This allows the employees to see more of what goes on in the organization and how each job functions. Acme Global is developing its employees through ________.
Acme Global provides its employees with performance appraisals. Twice a year, each employee sits down with the employee's supervisor for feedback and goal setting. Acme Global is developing its employees through ________.
The main approaches that companies use to develop employees include:
Career entry, building skills, and work relationships develop in what career stage?
Meeting personal needs and identifying interests typically occurs in what career stage?
Continuing to advance and becoming a coach or mentor typically occurs in what career stage?
Lower output typically occurs in what career stage?
Training is primarily intended for immediate use by the individual being trained.
Employee development is primarily intended for immediate use by the individual being trained.
Employee development is aimed at improving communication and decision-making skills in managerial and professional employees.
Newcomer socialization done effectively during orientation decreases employee job satisfaction and performance.
Many organizations could significantly reduce their turnover by modestly increasing the orientation period for new hires.
Offering development opportunities generally decreases turnover.
A needs assessment is the first step in the training process.
A needs assessment is the last step in the training process.
A needs assessment is the process of analyzing the difference between what is currently occurring within a job or jobs and what is required.
Learning is any relatively permanent change in behavior that occurs as a result of experience or practice.
Taking away a negative consequence in response to a positive behavior is called positive reinforcement.
If we apply a reward, we are using the concept of positive reinforcement.
Selecting the types of delivery for a training partly depends on what information is being transferred.
With management games, trainees work as a team to manage a simulated company over several game periods.
Employee development is the process of teaching employees the skills necessary to perform the present job only.
Training learning evaluations measure how the individual responds to the actual training process.
Training behavior evaluations are designed to determine whether training changed the employee's on-the-job behaviors.
A career, as defined by Douglas Hall, is the individually perceived sequence of attitudes and behaviors associated with work-related experiences and activities over the span of the person's life.
Explain the difference between "training" and "development" in the workplace.
Describe the first step in the training process. Why is it needed?
Explain the difference between "synchronous" distance learning and "asynchronous" distance learning.
List and briefly describe the four levels of training assessment.
What are the four main career stages and when do they occur?
Natalie is teaching employees how to use the company's new software needed for their jobs. The knowledge, skills, and abilities they are learning will help them succeed in their work. Natalie is providing _________ to employees.
Angela is part of a cohort of employees who regularly attend seminars on improving leadership and decision-making skills. The members of the cohort mentor one another. The meetings do not apply to Angela's current job, but she hopes the skills she is learning will help her advance in the organization. Angela is experiencing _________.
What type of training is designed to correct actions of the individual responsible for a process so he or she can successfully carry out the action in the future?
Training designed to prepare employees to perform their jobs effectively and introduce them to the organization is known as:
__________ is the process of introducing new employees to the organization and to their jobs.
Organizations could reduce their turnover rates simply by ________ their orientation period for new hires.
When there is any significant change in any work requirement, we need to ________ the employee.
_______ is the correction of a deficiency.
As a new employee at Acme Global, Frederick just spent the morning learning about the organization's policies and procedures. He went to lunch with his new coworkers and spent the afternoon filling out forms with the human resource department. What Frederick experienced was ________.
______ is the last step in the training process.
In step one of the training process, we conduct a _________ to determine what training is necessary to improve performance.
In step two of the training process, we select a method of shaping employee behavior based on _____________________.
If a training needs assessment is not done properly, all of the following can occur with the exception of:
If a ________________ is not done correctly, a training course may be poorly designed, or it may cover the wrong information.
In anticipation of tax season, Micah is working with the organization's tax preparers to determine their knowledge of current tax laws. Micah's goal is to make sure the tax preparers can deliver excellent customer service in alignment with the company's goals. If she finds they cannot provide this service, she will implement training to bring everyone up to speed. What Micah is conducting a _________.
What psychological characteristic determines whether a person believes that he or she has the capability to do something or attain a particular goal?
Readiness for training is a combination of:
All of the following except one can negatively affect willingness to participate in training. Which one does not?
_____________ refers to the employee's ability and willingness to learn.
Alex is unsure he will be successful in the upcoming management training program. He thinks he might not have the right educational and experiential background to do well in the training. Alex is demonstrating _____________.
Karen is the next employee scheduled to attend three weeks of training in another state. Her employer knows the training will disrupt Karen's family life. The employer arranges cell phone service and Internet access for Karen to communicate daily with her family while she is away. Other coworkers tell Karen how useful the training has been, and that the time away goes quickly. By supporting Karen, the coworkers and the employer are improving Karen's _________ to learn.
"I don't think anything is wrong with our current process. Why learn a new process?" is the type of statement employees would say if they were ___________ to learn.
Kathleen's manager has asked her to attend training on data analysis techniques. However, Kathleen feels that she never learned how to properly use a spreadsheet and that she will fail at the more difficult analysis techniques that require spreadsheet use. It appears that Kathleen's ________ for the training is low.
Rebecca's manager has asked her to attend training on the department's new process for completing purchase orders and soliciting bid proposals. However, Rebecca likes the current process for doing these tasks and sees no reason to change it. Therefore, she refuses to attend the training. It appears that Kathleen's ________ to attend training is low.
_____________ is defined as any relatively permanent change in behavior that occurs as a result of experience or practice.
Learning gives us ________________ that an individual has learned something because they changed the way they act.
The type of learning associated with direct, voluntary learned behaviors is:
Tony thought the boss would not notice if he took a 2-hour lunch break when the work pace was slow. Tony was wrong. The boss was livid and reprimanded Tony in front of the entire team. As a result, Tony always makes sure he is back from his lunch break ontime. What Tony experienced was _________
Jeramey was in charge of typing up final project notes for his team. The first time the team completed a project, he sent the notes out the same day. Several team members stopped by Jeramey's office to say how much they appreciated his prompt work and attention to detail. Afterward, Jeramey tried to get all notes sent to the team as soon as possible after a project was completed. What Jeramey experienced was _________.
To reinforce a changed behavior, a manager removes an employee from disciplinary probation for tardiness for showing up to work on time for the last three months. What type of behavior shaping was provided here?
A manager decides to give a worker three days of unpaid leave for smoking in a dynamite factory. What kind of behavior shaping was provided here?
An employee makes practical jokes on another employee. To stop the jokes, the "victim" employee stops reacting to them. What behavior shaping was provided here?
_______ reinforcement is a reward for a constructive action.
John reached his sales goal for the first quarter of the year and earned a bonus. What John experienced was __________.
One Friday, Alexander left work 2 hours early and went to happy hour with friends. He did not tell anyone he was leaving and did not complete his work for the week. On Monday, Alexander was called into his boss' office and given a reprimand. He will now have to check in with the boss when he arrives and when he leaves. What Alexander experienced is _________.