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Which of the following terms best describes speaking your words clearly and articulating carefully?
Which of the following terms best describes using a voice that varies in pitch and intensity?
Which of the following is NOT a consideration to use for effective message taking?
Which of the following telephone courtesies should be used while on the telephone with a patient?
An important part of telephone courtesy is listening. Which of the following is NOT an appropriate action when listening?
Which of the following is the act of evaluating the urgency of a medical situation and prioritizing treatment?
Which of the following best describes a system that answers the call and provides the caller with a choice of departments or services that can be accessed by pressing a specified number on the touch-tone telephone?
Which of the following best describes the process of communicating in digital form over computer networks?
Which of the following is NOT an advantage of the fax machine in the medical office?
Administrative medical assistants staffing the reception desk would be responsible for which of the following tasks?
The medical assistant should answer the telephone by the end of which ring in order to create a positive impression to the patient?
Which of the following is NOT a communication problem associated with the elderly?
For the non-bilingual medical assistant, what technique may help with communication to non-English speaking patients?
What information is the medical assistant required to obtain on a new patient contacting the office?
When handling problem calls, which of the following is NOT an appropriate action for the medical assistant to use in order to help the caller calm down?
According to telephone courtesies, when is it acceptable to place a patient on hold?
Which of the following is a way by which first impressions are conveyed?
Which of the following phone calls should be referred to the provider?
Which of the following best describes the purpose of a standard telephone pad for taking messages?
In the medical office, which of the following calls would be routed to the clinical medical assistant?
Which of the following has a profound effect on how you sound to the person on the other end of the line?
The provider is seeing a patient. In which of the following situations would you put the caller directly through to the physician?
You start an incoming call by asking the caller some questions in order to screen calls. Why is this important?
Which of the following is an example of the types of questions you need to ask in an emergency?
While you are asking questions, the person states, "I just took a bunch of pills." What do you ask next?
To ensure patient confidentiality and practice sensible risk management, never discuss a patient with which of the following?