Quiz Mode allows you to practice the quiz as a real exam, you'll have a timer, answers will be hidden, you'll be allowed to fill your answers, get the result at the end and store your results.
Imagine that Kristen McKay is a manager at a company specializing in bread and bread-baking paraphernalia. Kristen performs all the normal management functions outlined in your textbook. Answer the following questions based on Henri Fayol's work.
Josef Nobles has been a manager at Mountain Chemicals for five years. Hired for his expertise in project accounting, he rose quickly through the ranks and is now the head of the accounting and finance department. Josef is viewed as the rising star in the organization by his superiors.
You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering.
The manager at a construction site observes that he is spending a great deal of time interviewing prospective employees. This is due to the large amount of absenteeism and turnover among his skilled workers. On questioning exiting employees he discovers that many of them quit because they feel the work place is too dangerous. In particular, several foremen have stated that the need to get the job done quickly is more important than a few rules, and have gone as far as to mock the courage of workers who question this attitude.
Allison and Gail both are studying for a final exam. Both have a goal of attaining a grade of 91 or better. Gail studied 6 hours and made a grade of 92. Allison studied for 9 hours and also made a grade of 92.
Which of the following is not a reason why business schools have begun to include classes on organizational behavior?
Which of the following is most likely to be a belief held by a successful manager?
Which of the following would not be considered an organization?
Which of the following is least likely to be considered a manager?
Which of the following is not one of the four primary management functions?
Which of a manager's primary functions requires the manager to define an organization's goals, establish an overall strategy for achieving these goals and develop a comprehensive hierarchy of plans to integrate and coordinate activities?
Designing an organization's structure, such as who reports to whom, defines the ________ function.
As a manager, one of Joe's duties is to present awards to outstanding employees within his department. Which Mintzberg managerial role is Joe acting in when he does this?
Which of the following is not an interpersonal role of management according to Mintzberg?
According to Mintzberg, when a manager searches the organization and its environment for opportunities and initiates projects to bring about change, the manager is acting in which role?
Managers need to have three essential skills in order to reach their goals. What are these skills?
Jill is valued by her colleagues for her ability to perform effective break-even analysis on upcoming ventures. In this case, her colleagues value her for competencies that fall within which essential management skills categories?
Technical skills encompass the ability to ________.
Which one of the following would not be considered a human skill of a manager?
Fred Luthans wanted to look at management from a different perspective. He wanted to see what management qualities are needed ________.
According to Luthans' research, successful managers, meaning those that were quickly promoted, spent more of their time on ________ than on any other activity.
________ is the study of the impact that individuals, groups, and structure have on behavior within organizations.
Which of the following is not a topic or concern related to OB?
On which of the following problems would an OB study be least likely to focus ?
What are the three primary behavior determinants of organizational behavior?
Which of the following is not a core topic of organizational behavior?
In order to predict human behavior, it is best to supplement your intuitive opinions with information derived in what fashion?
Janet needs to assign a very important advertising account to one of her writers. First she reviewed each writers work load, then she studied the sales data of the products for the last three campaigns of each writer, then she reviewed each writer's annual review to familiarize herself with their goals. Finally, she gave the account to Paula, a very creative, efficient, writer who has had high sales results with her last three clients' products. Janet's management style is based on ________.
Basing managerial decisions on the best available scientific evidence is called ________.
Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence all constitute aspects of ________ study.
What do the authors of the textbook advise?
Organizational behavior is constructed from all of the following disciplines except ________.
Psychology's major contributions to the field of organizational behavior have been primarily at what level of analysis?
The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals is known as ________.
________ blends concepts from psychology and sociology and focuses on the influence people have on one another.
Austin is a graduate student helping to organize a study about individual job satisfaction. The study focuses on the top five reasons that a person is satisfied or dissatisfied in his current job. His department is surveying 200 individuals in 100 different types of organizations. Austin is most likely a graduate student in the department of ________.
Group behavior, power, and conflict are central areas of study for ________.
________ focuses on the study of people in relation to their social environment.
Which field of study has contributed to OB through its research on organizational culture and formal organization theory and structure?
Which of the following fields has most helped us understand differences in fundamental values, attitudes, and behavior among people in different countries?
Myriam is analyzing the gender roles of men and women in management in the United States compared to those of management in Japan. She is surveying fifty men and fifty women managers in each country to compare their daily behavior. Myriam's study exemplifies how ________ contributes to OB.
Which of the following statements best describes contingency variables?
There are ________ simple and universal principles that explain organizational behavior.
Raymond is completing a study on discrimination in which he has noted that saleswomen who wear skirt suits make more sales than saleswomen who only wear pant suits . However, Raymond determined that his findings only pertained to those industries in which the purchasing decision maker is traditionally masculine. For example, the sales results were the same for all women selling to medical office managers, a female dominated field. Raymond used ________ variables to more accurately explain his results.
Which of the following is not a reason why OB is extremely relevant today?
________ is an effect of increasing globalization.
________ is a measure of how organizations are becoming more heterogeneous in terms of gender, race, and ethnicity.
Which of the following statements is not true about workforce diversity?
What was the most significant change in the U.S. labor force during the last half of the twentieth century?
Which of the following statements is not an implication of increased workplace diversity?
Eighty percent of the U.S. workforce today is made up of ________ jobs.
Approximately ________ % of the U.S. labor force is employed in service industries.
Service industry jobs include all of the following except ________.
Which of the following factors makes it imperative that organizations be fast and flexible?
Given the climate of "temporariness" in modern organizations, employees must ________.
Which of the following is the major challenge to managers in a fully networked organization?
________ allow(s) people to communicate and work together even though they may be thousands of miles apart.
Which of the following has not contributed to blurring the lines between employees' work life and personal life?
What growth area in OB research concerns how organizations develop human strengths, foster vitality and resilience, and unlock potential?
Situations where an individual is required to define right and wrong conduct are termed ________.
Which of the following has only recently been considered a primary dependent variable in organizational behavior?
At its root, productivity involves concern for both ________.
Which of the following is an example of being an efficient company?
What term is used to describe voluntary and involuntary permanent withdrawal from an organization?
________ is discretionary behavior that is not part of an employee's formal job requirement, but that promotes the effective functioning of the organization.
Individual-level independent variables include all of the following except ________.
The six key dependent variables relevant to OB on the contingency model to help explain the complexities of organizational behavior are ________.
Although managers must be technically competent, technical knowledge is often not enough for success.
Managers get things done through other people.
Modern theorists have condensed Fayol's five management functions down to four: planning, organizing, commanding, and controlling.
Monitoring, comparing, and correcting activities are all included in the controlling function.
When managers initiate and oversee new projects that will improve their organization's performance, they are acting in the capacity of an entrepreneur, which is an example of an informational role.
Research conducted by Luthans supports the belief that promotions are based on performance.
Many people's views on human behavior are based on intuition.
Conflict and power have been major topics of concern to social psychologists.
Anthropology has helped us understand differences in values and attitudes between people in different countries.
OB researchers cannot offer reasonably accurate explanations of human behavior since people act very differently in similar situations.
Workforce diversity is a topic dealing with how organizations are becoming more homogeneous in terms of gender, race, and ethnicity.
Forty percent of the U.S. labor force is female.
Today's managers and employees must learn to cope with temporariness; learning to live with flexibility, spontaneity, and unpredictability.
There's an increasing blurring between the work and nonwork time.
Organizational behavior models generally assume job satisfaction to be an independent variable.
An organization that is productive must be both effective and efficient.
An organization is productive if it achieves its goals and does so by transferring inputs to outputs at the lowest cost.
Reasonable levels of employee-initiated turnover facilitate organizational flexibility and employee independence.
The difference between the amount of rewards workers receive and the amount they believe they should receive is termed job satisfaction.
When Ms. McKay determines which employees will do what tasks, she is performing the ________ function of management.
When Ms. McKay motivates her employees and attempts to resolve conflicts among department members, she is performing the ________ function of management.
When Ms. McKay compares projected sales to actual sales in her department, she is performing the ________ function of management.
According to Katz, the skills that Mr. Nobles was hired for were what type of skill?
Given the information we have, Mr. Nobles would probably be categorized by Luthans as what type of manager?
The faculty member from ________ should furnish information about personality, learning, and motivation.
Which professor out of this group would you expect to address issues of communication?
You should expect that the faculty member from ________ will probably contribute information about large-scale group behavior.
What is not a dependent variable that the manager wishes to resolve in this case?
What is the best way for the manager to control the deviant behavior of the foremen?
Which of the following is an independent variable which is likely to be the root cause of the workplace deviant behavior the manager has observed?
Which of the following statements is true?
Which of the students was more productive?
Define and provide a workplace example for each of the four management functions described by Henri Fayol.
Describe the three essential management skills that differentiate effective managers from ineffective ones. Provide a workplace example of how these skills could be used when dealing with the challenge of a workplace recession.
Explain how Fred Luthans differentiates between successful and effective managers.
Describe how one of the sciences that contributes to organizational behavior could be used in EBM. Define the science, some of the science's contributions to OB, and describe a workplace example of how it could be used in EBM.
Why is it important to complement intuition with systematic study in our attempts to understand behavior within organizations?
How have the fields of psychology and sociology contributed to our understanding of organizational behavior?
Compare and contrast the fields of psychology, social psychology, and sociology.
Describe how globalization affects a manager's people skills, and what human skills will be called upon to be effective.
Explain "workforce diversity." Explain what key managerial skill you think is most important when dealing with workforce diversity.
What dependent and independent variables are usually identified for construction of an OB model?
Describe two contingency variables that a manager could use in evaluating job satisfaction in her organization.
How would you compare an ethical dilemma to organizational citizenship behavior? How are they similar or different?